I’m having trouble installing cineware in ue5.3

[craft-population]

I’m having trouble installing cineware
Two files provided by the MaxOn website. CINEWARE 2024.0 INSTALLER FOR windows, Unreal Engine 5.0 plugin.
I tried installing both of these, but as shown in the image, they did not install and I had to quit Unreal. After installing and running Unreal, an error message appears as shown below.

Plugin ‘CinewareForUnreal’ failed to load because module ‘CinewareAssetinstance’ could
not be found Please ensure the plugin is properly installed, otherwise consider disabling
the plugin for this project.

The answer from MaxOn just says that you can do it the way I did. I have many people around me with similar problems. Your answer could save many people. We are drying up because of this problem. Waiting for a clear answer. thank you very much

[Dr. Sassi]

Hi craft-population,

Since you have contacted Maxon's Tech Support already, perhaps check with
https://www.unrealengine.com/en-US/support

I'm not supposed to give technical support here; that is what tech support is for, besides this, the Site Issue forum. Sorry.

Fingers crossed, you will be up and running in no time.

All the best