Hi winner-outcome,

You asked what to do, and the answer is tech support, as I can't change the needed code if that is the issue.
If you have submitted a ticket, I can't see it; please share your ticket number so I can explore what happens.

I do not have a M4, so I have no practical experience.

If you have no ticket open, Tech-support is the way to go:
https://www.maxon.net/en/support-center

Sorry for your trouble. Please note this is the Site Issue forum.

My best wishes