Cinema 4D 2023 Crashes on Opening

[MP-3D]

I just installed the latest version of Cinema 4d. When I go to open C4d I get "Cinema 4D: Application Error". Then prompted with "Problem Details and System Configuration screen.
Also, uninstall is greyed out on the Maxon app. I am on a Mac Ventura 13.0.1. I have uninstalled manually and reinstalled and the problem persist. I also updated Redshift to latest version. Thank you in advance.
System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Codes: 0x0000000000000001, 0x0000000000000008

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [4497]

VM Region Info: 0x8 is not in any region. Bytes before following region: 105553518919672
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->

[MP-3D]

The problem seems to occurs on startup screen when it states "Initializing Layout"

[MP-3D]

I found the issue was to manually remove preferences folder.

[Dr. Sassi]

Thanks for answering your question, nail-exchange.
I'm glad you got this sorted out.

For anyone reading along:
Those questions are supposed to be answered by tech support.
https://www.maxon.net/en/support-center

My best wishes

[mud-writing]

It's doesn't work. Removed the Preferences folder but my last project won't open. Three day of work, I cannot believe.
Gianni

[Dr. Sassi]

Hi Gianni,

Sorry about your troubles.

The lines below are meant to share as much as possible with tech support:

What version do you work in and if not the newest, have you checked to update?

Please contact tech support with your file:
https://www.maxon.net/en/support-center

Can you open a new project, or is everything not working anymore

Did you have AutoSave on, or have you saved iterations?

Did the app crashed, and then the problems started? If so, go to the Library, and open the folder "_bugreprots", perhaps there is a copy of your file.

Checked your Drive?

Fingers crossed, something shows up.
(I'm not supposed to do tech support here)

All the best

[mud-writing]

Thank you Dr. Sassi.
I rendered the project some hours ago. I saved and closed c4d. Than the client asked me to modify some props and I was not able to re-open thes project. All the others projects are good but this.
I re-installed the R26.110 version but every time iI try to re-open this big project c4d crash.
Gianni
Process: Cinema 4D [8714]
Path: /Applications/Maxon Cinema 4D R26/Cinema 4D.app/Contents/MacOS/Cinema 4D
Identifier: net.maxon.cinema4d
Version: 26.1 (971937505)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 503

Date/Time: 2023-07-15 23:34:09.8071 +0200
OS Version: macOS 12.4 (21F79)
Report Version: 12
Anonymous UUID: 3BA840B7-6F66-9E5F-D1BC-3F4425C24B47

Time Awake Since Boot: 3000 seconds

System Integrity Protection: enabled

Crashed Thread: 244

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x7ffffffffffffff0 -> 0xfffffffffffffff0 (possible pointer authentication failure)
Exception Codes: 0x0000000000000001, 0x7ffffffffffffff0
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [8714]

VM Region Info: 0xfffffffffffffff0 is not in any region. Bytes after previous region: 18446743592673214449
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
commpage (reserved) 1000000000-7000000000 [384.0G] ---/--- SM=NUL ...(unallocated)
--->

[Dr. Sassi]

Hi Gianni,

As I wrote, I am not supposed to do tech support here.

So, Independent from the file, you can't start the app? Which makes me hopeful that the project file is not the problem.

Please contact tech support.

I do not have any options here to help you; I wish I could.

Fingers crossed, it will all work out.

My best wishes.

[mud-writing]

Yes i can start the App. As usual the support said me that it takes not less than two days for an answer.

[Dr. Sassi]

Hi Gianni,

Yes, I understand, when you need it –– even 24 hours might feel endless.

I have been in your shoes, and since I try to save often, have increments, and autosave on, while using different drives.
Anyway, that is not helping right now, I know.

When I wrote to look into that specific folder, I meant to look for the c4d file that might have been created at one point perhaps.

Have you tried to copy the file and merge it into a new scene or connect via X-Ref? Not that I have high hopes, but just in case.

Fingers crossed.