Hi euro-family-flow,

Sorry that you had a bad experience. To address this, please use the Contact Us option.

In general: Not a place here for this!

Please leave those things out of the forum; this is not a complainer blackboard or is this ever wanted. Thank you.
Especially not about our partner companies, we like to keep a good connection with Epic, and giving a space for ruining this is not our target at all.

If you have a problem with the support, please use the Contact Us options and write what is not working. It will be addressed.

https://www.maxon.net/en/about-maxon/contact
Or give your dealer a call/email.

My best wishes

Cheers.