Hi ApaKezdodik,
Thanks for bringing that issue to tech support. I can see a lot of motion around your case. From there, all the necessary actions will be taken.
I would be surprised if the Chaos Group has no peers inside Maxon. That would be rather unusual for a developer.
If you have a problem, ask anyone at Chaos to share their preferred contact options and add this to your tech-support ticket.
Fingers crossed, that can be fixed quickly.
All the best