[FAQ] Why Is My Cineversity Subscription/License Not Working?

[Michelle Brand]

This is one that we unfortunately cannot help with you too much. Your Cineversity Subscription/License is tied to your Mymaxon.net account.

1. Go to MyMaxon.net and login with your account information.
2. scroll down and see if you have a Cineversity License attached to your account.
   2a. If you don't see a Cineversity license, but If you believe you should have a Cineversity license, then you will need to open a support ticket with Maxon.
   2b. If you see a Cineversity license, but you still cannot view or access certain tools or tutorials, then you will need to open a support ticket with Maxon.
   2c. If you are part of an ORG account, you will need your supervisor to issue you a Cineversity license. It is the same protocol as issuing a license for any of Maxon's products.

Please do not post your personal information on this forum regarding your MyMaxon account.