Unable to Renew Maxon Student License - Help?

[kryn_art]

Hello everyone!
My Student Maxon subscription says that I have until 02/27/25 to renew, however the Educational Licenses are temporarily offline via the Maxon website. What is my work around for this? I am in the final stretch of my senior thesis film and need access to Cinema 4D in the coming weeks. My film is due in a week and a half so this is very unfortunate timing. I have no problem renewing my license I just need the link to do so.

I already submitted a work ticket but since this is very time sensitive, I'm also wondering how I can get a hold of a person in customer support directly? The AI chatbot has not been helpful and I have not been able to find a support phone number.

Any and all advice is appreciated!

[Dr. Sassi]

Hi kryn_art,

Please check with the sales team
https://www.maxon.net/en/about-maxon/sales
I can understand that the time is short for that.
I have no option to set any "switches", but if the ticket does not solve it, please let me know.
What is your school telling you?

I will check why the edu license is creating trouble for you.

Please keep me posted.

Cheers

[Dr. Sassi]

Hi kryn_art,

Please try again, and if there is any problem, please let me know.

I have gotten two replies that the server is running.

My best wishes for your Senior Thesis Film!