Hi question-disaster,

This forum, "Site Issues", is left open to be able to ask if access is not possible to the Q&A forum, for example.

I have answered here for roughly a year during the transition, but we have closed this back door access for a long while for technical problems.

Anyway, sorry that you have to endure this trouble. Since it seems to be a hardware-related theme, I'm not supposed to solve this issue here.

Please get in touch with tech support about this.
https://www.maxon.net/en/support-center

All the best