Hi, society-visual.

I'm sorry your image didn't make it through. (500-pixel height max.) Images would tell me very little. Please share a file that just shows the problem and delete, if possible, anything unrelated to the problem. I'm happy to look into it.
The ".c4d" can be attached directly, with a maximum size of 1MB. (Otherwise, please use Dropbox, Google, Adobe, Apple, or Wetransfer. For security reasons, I am not touching anything else.

I checked the current version here, and it works.
Screenshot 2024-06-12 at 11.56.33 AM.jpg
This means please check with tech support; thank you
https://www.maxon.net/en/support-center

All the best