Hi trip-post,

There was a change in the subscription software/system. The target was, of course, to make it as flawless as possible.
If that hasn't worked, then please use Sales or Tech Support from that list here:
https://www.maxon.net/en/support-center

Since we live in weird times, please, in any case, use the official ways to respond to it, not via email, just in case it is a phishing email or any other weird hacker stuff, not something Maxon has sent out. (Yes, I'm overly careful about this.)

Sorry for any inconvenience!

Please let me know if none of these (Tech Support or Sales) is working.

Cheers