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    Maxon App "Login failed" issue

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    • H
      Hermann last edited by

      image.png

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      • Dr. Sassi
        Dr. Sassi last edited by

        Hi source-ball,

        I am sorry to hear that, and based on my timezone here, I am sorry to be that late. Do you have the current Maxon App?

        https://www.maxon.net/en/support-center

        This link is for both the app and opening a support ticket.

        Sadly, I have no access to the data needed to help you. I wish I could.

        Fingers crossed, you are back and running in no time.

        My best wishes

        Dr. Sassi Sassmannshausen Ph.D.
        Senior Trainer, Maxon Master Trainer, L&D - Strategist
        Cinema 4D mentor since 2004, Member of VES, DCS.

        H 1 Reply Last reply Reply Quote
        • H
          Hermann @Dr. Sassi last edited by

          @Dr-Sassi thanks for your reply. Unfortunately my issue remains.
          Yes I have installed latest Maxon app 2024.5.0 from maxon.net and tried to uninstall and reinstalling it. But I've been stuck on "SIGN IN OK. waiting for maxon app" for almost three days.

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          • Dr. Sassi
            Dr. Sassi last edited by Dr. Sassi

            Hi source-ball,

            Sorry to repeat this, but that is needed:
            Please get in touch with tech support.
            https://www.maxon.net/en/support-center

            You can't just wait it out. Perhaps it is a setting on your computer.

            This needs to be explored.

            I'm sorry to hear that, but you need to get in touch with people who can do something and who are happy to make things work for you.

            Fingers crossed, you are up and running in no time.
            All the best

            Dr. Sassi Sassmannshausen Ph.D.
            Senior Trainer, Maxon Master Trainer, L&D - Strategist
            Cinema 4D mentor since 2004, Member of VES, DCS.

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            • H
              Hermann last edited by

              thanks @Dr-Sassi .
              Maxon support team responded. The problem was caused by the firewall. one of Adobe URLs was blocked and causing login failure.
              I've Unblocked it and then problem solved.

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              • Dr. Sassi
                Dr. Sassi last edited by

                Great, thanks, source-ball, for the update!

                I'm glad it works now for you. 🙂
                Enjoy!

                Dr. Sassi Sassmannshausen Ph.D.
                Senior Trainer, Maxon Master Trainer, L&D - Strategist
                Cinema 4D mentor since 2004, Member of VES, DCS.

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                • D
                  duty-angle @Hermann last edited by

                  @Hermann so, which one was it? 😅 there are so many adobe URLs in firewall

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                  • P
                    percentage-hole last edited by

                    @Hermann Please, tell us which Adobe URLs, We Have the same issue

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                    • Dr. Sassi
                      Dr. Sassi last edited by

                      Hi percentage-hole, hi duty-angle,

                      Would you share in public which URL specifically is cleared in your firewall?

                      Perhaps check with support and mention that the problem was solved between the 14th and 17th of July this year.
                      https://www.maxon.net/en/support-center
                      Anyway, perhaps open a ticket with your problem; when I read that many Adobe URLs are in question, perhaps your case is different.

                      Sorry that I do not have any better data.

                      Cheers

                      Dr. Sassi Sassmannshausen Ph.D.
                      Senior Trainer, Maxon Master Trainer, L&D - Strategist
                      Cinema 4D mentor since 2004, Member of VES, DCS.

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                      • B
                        brilliant-boy last edited by

                        I am experiencing the same issue.

                        using Mac OS Sonoma 14.7.12

                        firewall is turned off on system settings

                        anyone else?

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                        • Dr. Sassi
                          Dr. Sassi last edited by

                          Hi brilliant-boy,

                          Sorry for your trouble.

                          Please check with tech support:
                          https://www.maxon.net/en/support-center

                          All the best

                          Dr. Sassi Sassmannshausen Ph.D.
                          Senior Trainer, Maxon Master Trainer, L&D - Strategist
                          Cinema 4D mentor since 2004, Member of VES, DCS.

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