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    Cineversity Error 500 in USA on certain ISPs

    Site Issues
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    • Dr. Sassi
      Dr. Sassi last edited by

      Thank you, Brickbrock, and anyone shared so far.

      I will check on Tuesday with IT (we have a holiday tomorrow here)

      Enjoy your weekend!

      Dr. Sassi Sassmannshausen Ph.D.
      Senior Trainer, Maxon Master Trainer, L&D - Strategist
      Cinema 4D mentor since 2004, Member of VES, DCS.

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      • truth-essay
        truth-essay @appointment-insect last edited by

        @appointment-insect !! Same, I am on the East-side and I get a white blank page everytime I click Cineversity 😭

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        • A
          appointment-insect last edited by

          Firefox browser will work as Maxon troubleshoots.

          Dr. Sassi, the biggest issue for me as I was working with Support Team was that they couldn’t see anyone else having the problem, and that they couldn’t reproduce the error. Please let them know about these other reports from the eastern USA. Perhaps they will narrow it down.

          truth-essay 1 Reply Last reply Reply Quote
          • truth-essay
            truth-essay @appointment-insect last edited by truth-essay

            @appointment-insect wow, so I am using Chrome and just cleared my cache and it is working just fine now. Issue resolved. āœ…

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            • A
              appointment-insect last edited by

              I just checked on my end, T-Mobile ISP. I cleared cache, Chrome new incognito, disabled cache in networking and it fails again. This time I can’t get to the main page. The cookie question pops up, but the moment it does, the white screen replaces it (with only the cookie-question icon showing). Firefox works fine.
              In closer inspection, a dynamic JavaScript, ā€œCuKSISK.jsā€ lists a content-type: text/javascript in Firefox, but in Chrome, the same js has no listing for content-type in the response headers.
              The dynamic script names change every now and then, but the same issue of not listing a content-type for one or more scripts in response headers is consistently present in Chrome. I have sent such logs/screencasts/etc. to support.

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              • Dr. Sassi
                Dr. Sassi last edited by

                Thanks for the extra information, truth-easy and appointment-insect.

                I have not gotten any updates from IT.

                Yes, that is all way too long, and not OK to make you wait.

                I have not given up and will keep you updated on any progress.

                Sorry!

                My best wishes

                Dr. Sassi Sassmannshausen Ph.D.
                Senior Trainer, Maxon Master Trainer, L&D - Strategist
                Cinema 4D mentor since 2004, Member of VES, DCS.

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                • S
                  sense-sick last edited by

                  In Chrome I went ahead and recorded the console loading. The first error was:
                  Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.

                  • This showed a painter palette on the far right that is attached
                    From coding websites in the past, it could be that all the mixed platforms are denied via chrome due to security.
                    Google analytics, Google/Doubleclick Ads, Twitter Online Conversion Tracking, Twitter Short URL and Facebook.

                  My next step was to confirm by disabling cookies by preferences and had a popup that I may need to enable cookies. I accepted, no change.

                  I updated my privacy to enable all and now the first error with cookies is totally gone. But the 500 error remains.
                  The list shows:
                  Security
                  台 Overview
                  •& Main origin
                  & https://cineversity.maxon.net
                  •& Secure origins
                  https://www.googletagmanager.com
                  & chrome-extension://efaidnbmnnnibpcajpcg
                  https://consent.cookiebot.com
                  https://bat.bing.com
                  @ https://500009610.collect.igodigital.com
                  https://connect.facebook.net
                  https://www.google.com

                  https://static.ads-twitter.com
                  https://t.co
                  https://analytics.twitter.com
                  https://consentcdn.cookiebot.com
                  https://analytics.google.com
                  https://googleads.g.doubleclick.net
                  https://www.facebook.com
                  https://tau.collect.igodigital.com
                  https://www.clarity.ms
                  https://imgsct.cookiebot.com
                  https://i.clarity.ms

                  • [23 Unknown / canceled
                    [23 https://static.cloudflareinsights.com

                  Screenshot 2025-05-28 at 12.39.14 PM.png

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                  • S
                    sense-sick last edited by

                    From the Issues tab it states that "A form field element should have an id or name attribute"
                    A form field element has neither an id nor a name attribute. This might prevent the browser from correctly autofilling the form.

                    To fix this issue, add a unique id or name attribute to a form field. This is not strictly needed, but still recommended even if you have an autocomplete attribute on the same element.

                    1 resource
                    Violating node
                    A link below sent me to this issue page https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/input

                    The Second issue shown is:
                    Incorrect use of <label for=FORM_ELEMENT>
                    The label's for attribute doesn't match any element id. This might prevent the browser from correctly autofilling the form and accessibility tools from working correctly.

                    To fix this issue, make sure the label's for attribute references the correct id of a form field.

                    1 resource
                    Violating node
                    The Violating node had a link that sent me here: https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/label

                    3rd and last issue
                    Page layout may be unexpected due to Quirks Mode
                    One or more documents in this page is in Quirks Mode, which will render the affected document(s) with quirks incompatible with the current HTML and CSS specifications.

                    Quirks Mode exists mostly due to historical reasons. If this is not intentional, you can add or modify the DOCTYPE to be <!DOCTYPE html> to render the page in No Quirks Mode.

                    2 elements
                    Document in the DOM tree Mode URL
                    document Quirks Mode https://td.doubleclick.net/td/rul/11073878514?random=1748450606898&cv=11&fst=1748450606898&fmt=3&bg=ffffff&guid=ON&async=1&gtm=45be55r0v9102618875z8833374728za200zb833374728&gcd=13r3r3r3r5l1&dma=0&tag_exp=101509157~102938614~103116026~103130495~103130497~103200004~103233427~103252644~103252646~104481633~104481635&ptag_exp=101509157~103116026~103130498~103130500~103200004~103211513~103233427~103252644~103252646~104481633~104481635&u_w=2560&u_h=1440&url=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&ref=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&hn=www.googleadservices.com&frm=0&tiba=Cineversity%20%7C%20Hands-on%20with%20Maxon%3A%20Introduction%20to%20Redshift&did=dMWZhNz&gdid=dMWZhNz&npa=0&us_privacy=1---&pscdl=noapi&auid=811362477.1746216845&uaa=arm&uab=64&uafvl=Chromium%3B136.0.7103.114%7CGoogle%2520Chrome%3B136.0.7103.114%7CNot.A%252FBrand%3B99.0.0.0&uamb=0&uam=&uap=macOS&uapv=15.5.0&uaw=0&fledge=1&_tu=CA&data=event%3Dgtag.config
                    document Quirks Mode https://td.doubleclick.net/td/rul/11263077692?random=1748450606926&cv=11&fst=1748450606926&fmt=3&bg=ffffff&guid=ON&async=1&gtm=45be55r0v9134896917z8833374728za200zb833374728&gcd=13r3r3r3r5l1&dma=0&tag_exp=101509157~103116026~103130495~103130497~103200004~103211513~103233427~103252644~103252646~104481633~104481635&ptag_exp=101509157~103116026~103130498~103130500~103200004~103211513~103233427~103252644~103252646~104481633~104481635&u_w=2560&u_h=1440&url=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&ref=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&hn=www.googleadservices.com&frm=0&tiba=Cineversity%20%7C%20Hands-on%20with%20Maxon%3A%20Introduction%20to%20Redshift&did=dMWZhNz&gdid=dMWZhNz&npa=0&us_privacy=1---&pscdl=noapi&auid=811362477.1746216845&uaa=arm&uab=64&uafvl=Chromium%3B136.0.7103.114%7CGoogle%2520Chrome%3B136.0.7103.114%7CNot.A%252FBrand%3B99.0.0.0&uamb=0&uam=&uap=macOS&uapv=15.5.0&uaw=0&fledge=1&_tu=CA&data=event%3Dgtag.config
                    Learn more: Document compatibility mode

                    The Learn more link above points to: https://developer.chrome.com/docs/lighthouse/best-practices/doctype?utm_source=devtools&utm_campaign=stable

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                    • S
                      sense-sick last edited by

                      The page shows:
                      500
                      Failed to fetch dynamically imported module: https://cineversity.maxon.net/_nuxt/CqAqap2F.js

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                      • H
                        head-sandwich last edited by

                        Using Firefox seems to work for now. I will keep checking to see if the issue is fixed on Chrome, which is still giving a blank screen after deleting cookies, and everything else.

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                        • Dr. Sassi
                          Dr. Sassi last edited by

                          Hi sense-sick,

                          It is in the works, and the IT team tries to find the problem.

                          Thanks for the extra data, and of course sorry about the Trouble.

                          Cheers.

                          Dr. Sassi Sassmannshausen Ph.D.
                          Senior Trainer, Maxon Master Trainer, L&D - Strategist
                          Cinema 4D mentor since 2004, Member of VES, DCS.

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                          • Dr. Sassi
                            Dr. Sassi last edited by

                            Hi hand-sandwich,

                            Thank you for using Firefox.
                            I hope this is all soon a thing of the past and the problem is resolved.

                            My impression is it is somewhere in the middle between our server and the receiver. But I'm nowhere near talking about IT tech.

                            All the best

                            Dr. Sassi Sassmannshausen Ph.D.
                            Senior Trainer, Maxon Master Trainer, L&D - Strategist
                            Cinema 4D mentor since 2004, Member of VES, DCS.

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                            • P
                              poem-expert last edited by

                              Same issues her in central Alabama. It's been going on for quite a while. As an alternative, isn't the Maxon Youtube playlist the same videos?

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                              • Dr. Sassi
                                Dr. Sassi last edited by

                                Thank you, poem-expert,

                                Yes, many of the videos are on different YouTube sites, the same as on Cineversity.
                                https://www.youtube.com/c/MaxonTrainingTeam
                                https://www.youtube.com/c/MaxonVFX
                                https://www.youtube.com/c/Redgiant
                                https://www.youtube.com/c/PixologicZBrush
                                All Forger Videos are accessible from inside the application.

                                All the best

                                Dr. Sassi Sassmannshausen Ph.D.
                                Senior Trainer, Maxon Master Trainer, L&D - Strategist
                                Cinema 4D mentor since 2004, Member of VES, DCS.

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