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Cineversity Error 500 in USA on certain ISPs

Site Issues
error 500
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  • Dr. Sassi
    Dr. Sassi last edited by May 25, 2025, 9:07 PM

    Thank you, Brickbrock, and anyone shared so far.

    I will check on Tuesday with IT (we have a holiday tomorrow here)

    Enjoy your weekend!

    Dr. Sassi Sassmannshausen Ph.D.
    Senior Trainer, Maxon Master Trainer, L&D - Strategist
    Cinema 4D mentor since 2004, Member of VES, DCS.

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    • truth-essay
      truth-essay @appointment-insect last edited by May 28, 2025, 12:41 PM

      @appointment-insect !! Same, I am on the East-side and I get a white blank page everytime I click Cineversity 😭

      1 Reply Last reply Reply Quote
      • A
        appointment-insect last edited by May 28, 2025, 1:06 PM

        Firefox browser will work as Maxon troubleshoots.

        Dr. Sassi, the biggest issue for me as I was working with Support Team was that they couldn’t see anyone else having the problem, and that they couldn’t reproduce the error. Please let them know about these other reports from the eastern USA. Perhaps they will narrow it down.

        truth-essay 1 Reply Last reply May 28, 2025, 1:17 PM Reply Quote
        • truth-essay
          truth-essay @appointment-insect last edited by truth-essay May 28, 2025, 1:18 PM May 28, 2025, 1:17 PM

          @appointment-insect wow, so I am using Chrome and just cleared my cache and it is working just fine now. Issue resolved. āœ…

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          • A
            appointment-insect last edited by May 28, 2025, 2:01 PM

            I just checked on my end, T-Mobile ISP. I cleared cache, Chrome new incognito, disabled cache in networking and it fails again. This time I can’t get to the main page. The cookie question pops up, but the moment it does, the white screen replaces it (with only the cookie-question icon showing). Firefox works fine.
            In closer inspection, a dynamic JavaScript, ā€œCuKSISK.jsā€ lists a content-type: text/javascript in Firefox, but in Chrome, the same js has no listing for content-type in the response headers.
            The dynamic script names change every now and then, but the same issue of not listing a content-type for one or more scripts in response headers is consistently present in Chrome. I have sent such logs/screencasts/etc. to support.

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            • Dr. Sassi
              Dr. Sassi last edited by May 28, 2025, 4:31 PM

              Thanks for the extra information, truth-easy and appointment-insect.

              I have not gotten any updates from IT.

              Yes, that is all way too long, and not OK to make you wait.

              I have not given up and will keep you updated on any progress.

              Sorry!

              My best wishes

              Dr. Sassi Sassmannshausen Ph.D.
              Senior Trainer, Maxon Master Trainer, L&D - Strategist
              Cinema 4D mentor since 2004, Member of VES, DCS.

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              • S
                sense-sick last edited by May 28, 2025, 4:48 PM

                In Chrome I went ahead and recorded the console loading. The first error was:
                Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.

                • This showed a painter palette on the far right that is attached
                  From coding websites in the past, it could be that all the mixed platforms are denied via chrome due to security.
                  Google analytics, Google/Doubleclick Ads, Twitter Online Conversion Tracking, Twitter Short URL and Facebook.

                My next step was to confirm by disabling cookies by preferences and had a popup that I may need to enable cookies. I accepted, no change.

                I updated my privacy to enable all and now the first error with cookies is totally gone. But the 500 error remains.
                The list shows:
                Security
                台 Overview
                •& Main origin
                & https://cineversity.maxon.net
                •& Secure origins
                https://www.googletagmanager.com
                & chrome-extension://efaidnbmnnnibpcajpcg
                https://consent.cookiebot.com
                https://bat.bing.com
                @ https://500009610.collect.igodigital.com
                https://connect.facebook.net
                https://www.google.com

                https://static.ads-twitter.com
                https://t.co
                https://analytics.twitter.com
                https://consentcdn.cookiebot.com
                https://analytics.google.com
                https://googleads.g.doubleclick.net
                https://www.facebook.com
                https://tau.collect.igodigital.com
                https://www.clarity.ms
                https://imgsct.cookiebot.com
                https://i.clarity.ms

                • [23 Unknown / canceled
                  [23 https://static.cloudflareinsights.com

                login-to-view

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                • S
                  sense-sick last edited by May 28, 2025, 4:53 PM

                  From the Issues tab it states that "A form field element should have an id or name attribute"
                  A form field element has neither an id nor a name attribute. This might prevent the browser from correctly autofilling the form.

                  To fix this issue, add a unique id or name attribute to a form field. This is not strictly needed, but still recommended even if you have an autocomplete attribute on the same element.

                  1 resource
                  Violating node
                  A link below sent me to this issue page https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/input

                  The Second issue shown is:
                  Incorrect use of <label for=FORM_ELEMENT>
                  The label's for attribute doesn't match any element id. This might prevent the browser from correctly autofilling the form and accessibility tools from working correctly.

                  To fix this issue, make sure the label's for attribute references the correct id of a form field.

                  1 resource
                  Violating node
                  The Violating node had a link that sent me here: https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/label

                  3rd and last issue
                  Page layout may be unexpected due to Quirks Mode
                  One or more documents in this page is in Quirks Mode, which will render the affected document(s) with quirks incompatible with the current HTML and CSS specifications.

                  Quirks Mode exists mostly due to historical reasons. If this is not intentional, you can add or modify the DOCTYPE to be <!DOCTYPE html> to render the page in No Quirks Mode.

                  2 elements
                  Document in the DOM tree Mode URL
                  document Quirks Mode https://td.doubleclick.net/td/rul/11073878514?random=1748450606898&cv=11&fst=1748450606898&fmt=3&bg=ffffff&guid=ON&async=1&gtm=45be55r0v9102618875z8833374728za200zb833374728&gcd=13r3r3r3r5l1&dma=0&tag_exp=101509157~102938614~103116026~103130495~103130497~103200004~103233427~103252644~103252646~104481633~104481635&ptag_exp=101509157~103116026~103130498~103130500~103200004~103211513~103233427~103252644~103252646~104481633~104481635&u_w=2560&u_h=1440&url=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&ref=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&hn=www.googleadservices.com&frm=0&tiba=Cineversity%20%7C%20Hands-on%20with%20Maxon%3A%20Introduction%20to%20Redshift&did=dMWZhNz&gdid=dMWZhNz&npa=0&us_privacy=1---&pscdl=noapi&auid=811362477.1746216845&uaa=arm&uab=64&uafvl=Chromium%3B136.0.7103.114%7CGoogle%2520Chrome%3B136.0.7103.114%7CNot.A%252FBrand%3B99.0.0.0&uamb=0&uam=&uap=macOS&uapv=15.5.0&uaw=0&fledge=1&_tu=CA&data=event%3Dgtag.config
                  document Quirks Mode https://td.doubleclick.net/td/rul/11263077692?random=1748450606926&cv=11&fst=1748450606926&fmt=3&bg=ffffff&guid=ON&async=1&gtm=45be55r0v9134896917z8833374728za200zb833374728&gcd=13r3r3r3r5l1&dma=0&tag_exp=101509157~103116026~103130495~103130497~103200004~103211513~103233427~103252644~103252646~104481633~104481635&ptag_exp=101509157~103116026~103130498~103130500~103200004~103211513~103233427~103252644~103252646~104481633~104481635&u_w=2560&u_h=1440&url=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&ref=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&hn=www.googleadservices.com&frm=0&tiba=Cineversity%20%7C%20Hands-on%20with%20Maxon%3A%20Introduction%20to%20Redshift&did=dMWZhNz&gdid=dMWZhNz&npa=0&us_privacy=1---&pscdl=noapi&auid=811362477.1746216845&uaa=arm&uab=64&uafvl=Chromium%3B136.0.7103.114%7CGoogle%2520Chrome%3B136.0.7103.114%7CNot.A%252FBrand%3B99.0.0.0&uamb=0&uam=&uap=macOS&uapv=15.5.0&uaw=0&fledge=1&_tu=CA&data=event%3Dgtag.config
                  Learn more: Document compatibility mode

                  The Learn more link above points to: https://developer.chrome.com/docs/lighthouse/best-practices/doctype?utm_source=devtools&utm_campaign=stable

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                  • S
                    sense-sick last edited by May 28, 2025, 4:56 PM

                    The page shows:
                    500
                    Failed to fetch dynamically imported module: https://cineversity.maxon.net/_nuxt/CqAqap2F.js

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                    • H
                      head-sandwich last edited by 23 days ago

                      Using Firefox seems to work for now. I will keep checking to see if the issue is fixed on Chrome, which is still giving a blank screen after deleting cookies, and everything else.

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                      • Dr. Sassi
                        Dr. Sassi last edited by 23 days ago

                        Hi sense-sick,

                        It is in the works, and the IT team tries to find the problem.

                        Thanks for the extra data, and of course sorry about the Trouble.

                        Cheers.

                        Dr. Sassi Sassmannshausen Ph.D.
                        Senior Trainer, Maxon Master Trainer, L&D - Strategist
                        Cinema 4D mentor since 2004, Member of VES, DCS.

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                        • Dr. Sassi
                          Dr. Sassi last edited by 23 days ago

                          Hi hand-sandwich,

                          Thank you for using Firefox.
                          I hope this is all soon a thing of the past and the problem is resolved.

                          My impression is it is somewhere in the middle between our server and the receiver. But I'm nowhere near talking about IT tech.

                          All the best

                          Dr. Sassi Sassmannshausen Ph.D.
                          Senior Trainer, Maxon Master Trainer, L&D - Strategist
                          Cinema 4D mentor since 2004, Member of VES, DCS.

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                          • P
                            poem-expert last edited by 19 days ago

                            Same issues her in central Alabama. It's been going on for quite a while. As an alternative, isn't the Maxon Youtube playlist the same videos?

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                            • Dr. Sassi
                              Dr. Sassi last edited by 19 days ago

                              Thank you, poem-expert,

                              Yes, many of the videos are on different YouTube sites, the same as on Cineversity.
                              https://www.youtube.com/c/MaxonTrainingTeam
                              https://www.youtube.com/c/MaxonVFX
                              https://www.youtube.com/c/Redgiant
                              https://www.youtube.com/c/PixologicZBrush
                              All Forger Videos are accessible from inside the application.

                              All the best

                              Dr. Sassi Sassmannshausen Ph.D.
                              Senior Trainer, Maxon Master Trainer, L&D - Strategist
                              Cinema 4D mentor since 2004, Member of VES, DCS.

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