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    Cineversity Error 500 in USA on certain ISPs

    Site Issues
    error 500
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    • Dr. Sassi
      Dr. Sassi last edited by

      Thanks for the extra information, truth-easy and appointment-insect.

      I have not gotten any updates from IT.

      Yes, that is all way too long, and not OK to make you wait.

      I have not given up and will keep you updated on any progress.

      Sorry!

      My best wishes

      Dr. Sassi Sassmannshausen Ph.D.
      Senior Trainer, Maxon Master Trainer, L&D - Strategist
      Cinema 4D mentor since 2004, Member of VES, DCS.

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      • S
        sense-sick last edited by

        In Chrome I went ahead and recorded the console loading. The first error was:
        Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.

        • This showed a painter palette on the far right that is attached
          From coding websites in the past, it could be that all the mixed platforms are denied via chrome due to security.
          Google analytics, Google/Doubleclick Ads, Twitter Online Conversion Tracking, Twitter Short URL and Facebook.

        My next step was to confirm by disabling cookies by preferences and had a popup that I may need to enable cookies. I accepted, no change.

        I updated my privacy to enable all and now the first error with cookies is totally gone. But the 500 error remains.
        The list shows:
        Security
        台 Overview
        •& Main origin
        & https://cineversity.maxon.net
        •& Secure origins
        https://www.googletagmanager.com
        & chrome-extension://efaidnbmnnnibpcajpcg
        https://consent.cookiebot.com
        https://bat.bing.com
        @ https://500009610.collect.igodigital.com
        https://connect.facebook.net
        https://www.google.com

        https://static.ads-twitter.com
        https://t.co
        https://analytics.twitter.com
        https://consentcdn.cookiebot.com
        https://analytics.google.com
        https://googleads.g.doubleclick.net
        https://www.facebook.com
        https://tau.collect.igodigital.com
        https://www.clarity.ms
        https://imgsct.cookiebot.com
        https://i.clarity.ms

        • [23 Unknown / canceled
          [23 https://static.cloudflareinsights.com

        Screenshot 2025-05-28 at 12.39.14 PM.png

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        • S
          sense-sick last edited by

          From the Issues tab it states that "A form field element should have an id or name attribute"
          A form field element has neither an id nor a name attribute. This might prevent the browser from correctly autofilling the form.

          To fix this issue, add a unique id or name attribute to a form field. This is not strictly needed, but still recommended even if you have an autocomplete attribute on the same element.

          1 resource
          Violating node
          A link below sent me to this issue page https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/input

          The Second issue shown is:
          Incorrect use of <label for=FORM_ELEMENT>
          The label's for attribute doesn't match any element id. This might prevent the browser from correctly autofilling the form and accessibility tools from working correctly.

          To fix this issue, make sure the label's for attribute references the correct id of a form field.

          1 resource
          Violating node
          The Violating node had a link that sent me here: https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/label

          3rd and last issue
          Page layout may be unexpected due to Quirks Mode
          One or more documents in this page is in Quirks Mode, which will render the affected document(s) with quirks incompatible with the current HTML and CSS specifications.

          Quirks Mode exists mostly due to historical reasons. If this is not intentional, you can add or modify the DOCTYPE to be <!DOCTYPE html> to render the page in No Quirks Mode.

          2 elements
          Document in the DOM tree Mode URL
          document Quirks Mode https://td.doubleclick.net/td/rul/11073878514?random=1748450606898&cv=11&fst=1748450606898&fmt=3&bg=ffffff&guid=ON&async=1&gtm=45be55r0v9102618875z8833374728za200zb833374728&gcd=13r3r3r3r5l1&dma=0&tag_exp=101509157~102938614~103116026~103130495~103130497~103200004~103233427~103252644~103252646~104481633~104481635&ptag_exp=101509157~103116026~103130498~103130500~103200004~103211513~103233427~103252644~103252646~104481633~104481635&u_w=2560&u_h=1440&url=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&ref=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&hn=www.googleadservices.com&frm=0&tiba=Cineversity%20%7C%20Hands-on%20with%20Maxon%3A%20Introduction%20to%20Redshift&did=dMWZhNz&gdid=dMWZhNz&npa=0&us_privacy=1---&pscdl=noapi&auid=811362477.1746216845&uaa=arm&uab=64&uafvl=Chromium%3B136.0.7103.114%7CGoogle%2520Chrome%3B136.0.7103.114%7CNot.A%252FBrand%3B99.0.0.0&uamb=0&uam=&uap=macOS&uapv=15.5.0&uaw=0&fledge=1&_tu=CA&data=event%3Dgtag.config
          document Quirks Mode https://td.doubleclick.net/td/rul/11263077692?random=1748450606926&cv=11&fst=1748450606926&fmt=3&bg=ffffff&guid=ON&async=1&gtm=45be55r0v9134896917z8833374728za200zb833374728&gcd=13r3r3r3r5l1&dma=0&tag_exp=101509157~103116026~103130495~103130497~103200004~103211513~103233427~103252644~103252646~104481633~104481635&ptag_exp=101509157~103116026~103130498~103130500~103200004~103211513~103233427~103252644~103252646~104481633~104481635&u_w=2560&u_h=1440&url=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&ref=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&hn=www.googleadservices.com&frm=0&tiba=Cineversity%20%7C%20Hands-on%20with%20Maxon%3A%20Introduction%20to%20Redshift&did=dMWZhNz&gdid=dMWZhNz&npa=0&us_privacy=1---&pscdl=noapi&auid=811362477.1746216845&uaa=arm&uab=64&uafvl=Chromium%3B136.0.7103.114%7CGoogle%2520Chrome%3B136.0.7103.114%7CNot.A%252FBrand%3B99.0.0.0&uamb=0&uam=&uap=macOS&uapv=15.5.0&uaw=0&fledge=1&_tu=CA&data=event%3Dgtag.config
          Learn more: Document compatibility mode

          The Learn more link above points to: https://developer.chrome.com/docs/lighthouse/best-practices/doctype?utm_source=devtools&utm_campaign=stable

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          • S
            sense-sick last edited by

            The page shows:
            500
            Failed to fetch dynamically imported module: https://cineversity.maxon.net/_nuxt/CqAqap2F.js

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            • H
              head-sandwich last edited by

              Using Firefox seems to work for now. I will keep checking to see if the issue is fixed on Chrome, which is still giving a blank screen after deleting cookies, and everything else.

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              • Dr. Sassi
                Dr. Sassi last edited by

                Hi sense-sick,

                It is in the works, and the IT team tries to find the problem.

                Thanks for the extra data, and of course sorry about the Trouble.

                Cheers.

                Dr. Sassi Sassmannshausen Ph.D.
                Senior Trainer, Maxon Master Trainer, L&D - Strategist
                Cinema 4D mentor since 2004, Member of VES, DCS.

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                • Dr. Sassi
                  Dr. Sassi last edited by

                  Hi hand-sandwich,

                  Thank you for using Firefox.
                  I hope this is all soon a thing of the past and the problem is resolved.

                  My impression is it is somewhere in the middle between our server and the receiver. But I'm nowhere near talking about IT tech.

                  All the best

                  Dr. Sassi Sassmannshausen Ph.D.
                  Senior Trainer, Maxon Master Trainer, L&D - Strategist
                  Cinema 4D mentor since 2004, Member of VES, DCS.

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                  • P
                    poem-expert last edited by

                    Same issues her in central Alabama. It's been going on for quite a while. As an alternative, isn't the Maxon Youtube playlist the same videos?

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                    • Dr. Sassi
                      Dr. Sassi last edited by

                      Thank you, poem-expert,

                      Yes, many of the videos are on different YouTube sites, the same as on Cineversity.
                      https://www.youtube.com/c/MaxonTrainingTeam
                      https://www.youtube.com/c/MaxonVFX
                      https://www.youtube.com/c/Redgiant
                      https://www.youtube.com/c/PixologicZBrush
                      All Forger Videos are accessible from inside the application.

                      All the best

                      Dr. Sassi Sassmannshausen Ph.D.
                      Senior Trainer, Maxon Master Trainer, L&D - Strategist
                      Cinema 4D mentor since 2004, Member of VES, DCS.

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                      • Amanda Torres
                        Amanda Torres last edited by

                        Same problem in Brazil - São Paulo, I tried on multiple computers and cellphones and the error keeps happening. I'll download firefox to try it out, since it is the way others have pointed as a solution, but it's been 3 months since the first complain and it's still going on.

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                        • Dr. Sassi
                          Dr. Sassi last edited by

                          Thank you, Amanda Torres.

                          I will update the thread here when I ahve positive news.

                          Again, Sorry for the trouble.

                          Dr. Sassi Sassmannshausen Ph.D.
                          Senior Trainer, Maxon Master Trainer, L&D - Strategist
                          Cinema 4D mentor since 2004, Member of VES, DCS.

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                          • Dr. Sassi
                            Dr. Sassi last edited by

                            Hello everyone,

                            I was told that the issue had been solved. 🙂 Since I sit between chairs, I need your input if you now have access without #500.

                            Please share; I will forward any positive or negative comments.

                            Thanks for your incredible patience. You are great. Thank you.

                            Enjoy

                            Dr. Sassi Sassmannshausen Ph.D.
                            Senior Trainer, Maxon Master Trainer, L&D - Strategist
                            Cinema 4D mentor since 2004, Member of VES, DCS.

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                            • A
                              appointment-insect last edited by

                              I was the one who originally made this post and ticket. I was able to visit error free on AT&T and Lumos Fiber/T-Mobile fiber a couple days after the error was reported in Brazil. I am on the east Coast USA. Thank you Dr Sassi.

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                              • Dr. Sassi
                                Dr. Sassi last edited by

                                Thank you very much, appointment-insect, for your reply.

                                It was a long story to fix, meaning, thanks for your patience and keeping it so super professional, even I know how frustrating that was.

                                There is a quality in this thread despite this annoying problem, that makes it all very motivational to do these things here. Thank you for that.

                                Enjoy

                                Dr. Sassi Sassmannshausen Ph.D.
                                Senior Trainer, Maxon Master Trainer, L&D - Strategist
                                Cinema 4D mentor since 2004, Member of VES, DCS.

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