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    Cinema 4D 2023 Crashes on Opening

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    • N
      nail-exchange last edited by Dr. Sassi

      I just installed the latest version of Cinema 4d. When I go to open C4d I get "Cinema 4D: Application Error". Then prompted with "Problem Details and System Configuration screen.
      Also, uninstall is greyed out on the Maxon app. I am on a Mac Ventura 13.0.1. I have uninstalled manually and reinstalled and the problem persist. I also updated Redshift to latest version. Thank you in advance.
      System Integrity Protection: enabled

      Crashed Thread: 0 Dispatch queue: com.apple.main-thread

      Exception Type: EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
      Exception Codes: 0x0000000000000001, 0x0000000000000008

      Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
      Terminating Process: exc handler [4497]

      VM Region Info: 0x8 is not in any region. Bytes before following region: 105553518919672
      REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
      UNUSED SPACE AT START
      --->

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      • N
        nail-exchange @nail-exchange last edited by

        The problem seems to occurs on startup screen when it states "Initializing Layout"

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        • N
          nail-exchange last edited by

          I found the issue was to manually remove preferences folder.

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          • Dr. Sassi
            Dr. Sassi last edited by

            Thanks for answering your question, nail-exchange.
            I'm glad you got this sorted out.

            For anyone reading along:
            Those questions are supposed to be answered by tech support.
            https://www.maxon.net/en/support-center

            My best wishes

            Dr. Sassi Sassmannshausen Ph.D.
            Maxon Master Trainer
            Cinema 4D mentor since 2004, Member of VES, DCS.

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