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    Cinema 4D 2023 Crashes on Opening

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    • M
      MP-3D @MP-3D last edited by

      The problem seems to occurs on startup screen when it states "Initializing Layout"

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      • M
        MP-3D last edited by

        I found the issue was to manually remove preferences folder.

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        • Dr. Sassi
          Dr. Sassi last edited by

          Thanks for answering your question, nail-exchange.
          I'm glad you got this sorted out.

          For anyone reading along:
          Those questions are supposed to be answered by tech support.
          https://www.maxon.net/en/support-center

          My best wishes

          Dr. Sassi Sassmannshausen Ph.D.
          Cinema 4D mentor since 2004
          Member of VES, DCS.

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          • M
            mud-writing last edited by

            It's doesn't work. Removed the Preferences folder but my last project won't open. Three day of work, I cannot believe.
            Gianni

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            • Dr. Sassi
              Dr. Sassi last edited by

              Hi Gianni,

              Sorry about your troubles.

              The lines below are meant to share as much as possible with tech support:

              What version do you work in and if not the newest, have you checked to update?

              Please contact tech support with your file:
              https://www.maxon.net/en/support-center

              Can you open a new project, or is everything not working anymore

              Did you have AutoSave on, or have you saved iterations?

              Did the app crashed, and then the problems started? If so, go to the Library, and open the folder "_bugreprots", perhaps there is a copy of your file.

              Checked your Drive?

              Fingers crossed, something shows up.
              (I'm not supposed to do tech support here)

              All the best

              Dr. Sassi Sassmannshausen Ph.D.
              Cinema 4D mentor since 2004
              Member of VES, DCS.

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              • M
                mud-writing last edited by

                Thank you Dr. Sassi.
                I rendered the project some hours ago. I saved and closed c4d. Than the client asked me to modify some props and I was not able to re-open thes project. All the others projects are good but this.
                I re-installed the R26.110 version but every time iI try to re-open this big project c4d crash.
                Gianni
                Process: Cinema 4D [8714]
                Path: /Applications/Maxon Cinema 4D R26/Cinema 4D.app/Contents/MacOS/Cinema 4D
                Identifier: net.maxon.cinema4d
                Version: 26.1 (971937505)
                Code Type: ARM-64 (Native)
                Parent Process: launchd [1]
                User ID: 503

                Date/Time: 2023-07-15 23:34:09.8071 +0200
                OS Version: macOS 12.4 (21F79)
                Report Version: 12
                Anonymous UUID: 3BA840B7-6F66-9E5F-D1BC-3F4425C24B47

                Time Awake Since Boot: 3000 seconds

                System Integrity Protection: enabled

                Crashed Thread: 244

                Exception Type: EXC_BAD_ACCESS (SIGSEGV)
                Exception Codes: KERN_INVALID_ADDRESS at 0x7ffffffffffffff0 -> 0xfffffffffffffff0 (possible pointer authentication failure)
                Exception Codes: 0x0000000000000001, 0x7ffffffffffffff0
                Exception Note: EXC_CORPSE_NOTIFY

                Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
                Terminating Process: exc handler [8714]

                VM Region Info: 0xfffffffffffffff0 is not in any region. Bytes after previous region: 18446743592673214449
                REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
                commpage (reserved) 1000000000-7000000000 [384.0G] ---/--- SM=NUL ...(unallocated)
                --->

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                • Dr. Sassi
                  Dr. Sassi last edited by

                  Hi Gianni,

                  As I wrote, I am not supposed to do tech support here.

                  So, Independent from the file, you can't start the app? Which makes me hopeful that the project file is not the problem.

                  Please contact tech support.

                  I do not have any options here to help you; I wish I could.

                  Fingers crossed, it will all work out.

                  My best wishes.

                  Dr. Sassi Sassmannshausen Ph.D.
                  Cinema 4D mentor since 2004
                  Member of VES, DCS.

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                  • M
                    mud-writing last edited by

                    Yes i can start the App. As usual the support said me that it takes not less than two days for an answer.

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                    • Dr. Sassi
                      Dr. Sassi last edited by

                      Hi Gianni,

                      Yes, I understand, when you need it –– even 24 hours might feel endless.

                      I have been in your shoes, and since I try to save often, have increments, and autosave on, while using different drives.
                      Anyway, that is not helping right now, I know.

                      When I wrote to look into that specific folder, I meant to look for the c4d file that might have been created at one point perhaps.

                      Have you tried to copy the file and merge it into a new scene or connect via X-Ref? Not that I have high hopes, but just in case.

                      Fingers crossed.

                      Dr. Sassi Sassmannshausen Ph.D.
                      Cinema 4D mentor since 2004
                      Member of VES, DCS.

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                      • E
                        economy-chain @MP-3D last edited by

                        @MP-3D said in Cinema 4D 2023 Crashes on Opening:

                        "Cinema 4D: Application Error"

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