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    Cinema 4D 2023 Crashes on Opening

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    • N
      nail-exchange last edited by Dr. Sassi

      I just installed the latest version of Cinema 4d. When I go to open C4d I get "Cinema 4D: Application Error". Then prompted with "Problem Details and System Configuration screen.
      Also, uninstall is greyed out on the Maxon app. I am on a Mac Ventura 13.0.1. I have uninstalled manually and reinstalled and the problem persist. I also updated Redshift to latest version. Thank you in advance.
      System Integrity Protection: enabled

      Crashed Thread: 0 Dispatch queue: com.apple.main-thread

      Exception Type: EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
      Exception Codes: 0x0000000000000001, 0x0000000000000008

      Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
      Terminating Process: exc handler [4497]

      VM Region Info: 0x8 is not in any region. Bytes before following region: 105553518919672
      REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
      UNUSED SPACE AT START
      --->

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      • N
        nail-exchange @nail-exchange last edited by

        The problem seems to occurs on startup screen when it states "Initializing Layout"

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        • N
          nail-exchange last edited by

          I found the issue was to manually remove preferences folder.

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          • Dr. Sassi
            Dr. Sassi last edited by

            Thanks for answering your question, nail-exchange.
            I'm glad you got this sorted out.

            For anyone reading along:
            Those questions are supposed to be answered by tech support.
            https://www.maxon.net/en/support-center

            My best wishes

            Dr. Sassi Sassmannshausen Ph.D.
            Senior Trainer, Maxon Master Trainer
            Cinema 4D mentor since 2004, Member of VES, DCS.

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            • M
              mud-writing last edited by

              It's doesn't work. Removed the Preferences folder but my last project won't open. Three day of work, I cannot believe.
              Gianni

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              • Dr. Sassi
                Dr. Sassi last edited by

                Hi Gianni,

                Sorry about your troubles.

                The lines below are meant to share as much as possible with tech support:

                What version do you work in and if not the newest, have you checked to update?

                Please contact tech support with your file:
                https://www.maxon.net/en/support-center

                Can you open a new project, or is everything not working anymore

                Did you have AutoSave on, or have you saved iterations?

                Did the app crashed, and then the problems started? If so, go to the Library, and open the folder "_bugreprots", perhaps there is a copy of your file.

                Checked your Drive?

                Fingers crossed, something shows up.
                (I'm not supposed to do tech support here)

                All the best

                Dr. Sassi Sassmannshausen Ph.D.
                Senior Trainer, Maxon Master Trainer
                Cinema 4D mentor since 2004, Member of VES, DCS.

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                • M
                  mud-writing last edited by

                  Thank you Dr. Sassi.
                  I rendered the project some hours ago. I saved and closed c4d. Than the client asked me to modify some props and I was not able to re-open thes project. All the others projects are good but this.
                  I re-installed the R26.110 version but every time iI try to re-open this big project c4d crash.
                  Gianni
                  Process: Cinema 4D [8714]
                  Path: /Applications/Maxon Cinema 4D R26/Cinema 4D.app/Contents/MacOS/Cinema 4D
                  Identifier: net.maxon.cinema4d
                  Version: 26.1 (971937505)
                  Code Type: ARM-64 (Native)
                  Parent Process: launchd [1]
                  User ID: 503

                  Date/Time: 2023-07-15 23:34:09.8071 +0200
                  OS Version: macOS 12.4 (21F79)
                  Report Version: 12
                  Anonymous UUID: 3BA840B7-6F66-9E5F-D1BC-3F4425C24B47

                  Time Awake Since Boot: 3000 seconds

                  System Integrity Protection: enabled

                  Crashed Thread: 244

                  Exception Type: EXC_BAD_ACCESS (SIGSEGV)
                  Exception Codes: KERN_INVALID_ADDRESS at 0x7ffffffffffffff0 -> 0xfffffffffffffff0 (possible pointer authentication failure)
                  Exception Codes: 0x0000000000000001, 0x7ffffffffffffff0
                  Exception Note: EXC_CORPSE_NOTIFY

                  Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
                  Terminating Process: exc handler [8714]

                  VM Region Info: 0xfffffffffffffff0 is not in any region. Bytes after previous region: 18446743592673214449
                  REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
                  commpage (reserved) 1000000000-7000000000 [384.0G] ---/--- SM=NUL ...(unallocated)
                  --->

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                  • Dr. Sassi
                    Dr. Sassi last edited by

                    Hi Gianni,

                    As I wrote, I am not supposed to do tech support here.

                    So, Independent from the file, you can't start the app? Which makes me hopeful that the project file is not the problem.

                    Please contact tech support.

                    I do not have any options here to help you; I wish I could.

                    Fingers crossed, it will all work out.

                    My best wishes.

                    Dr. Sassi Sassmannshausen Ph.D.
                    Senior Trainer, Maxon Master Trainer
                    Cinema 4D mentor since 2004, Member of VES, DCS.

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                    • M
                      mud-writing last edited by

                      Yes i can start the App. As usual the support said me that it takes not less than two days for an answer.

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                      • Dr. Sassi
                        Dr. Sassi last edited by

                        Hi Gianni,

                        Yes, I understand, when you need it –– even 24 hours might feel endless.

                        I have been in your shoes, and since I try to save often, have increments, and autosave on, while using different drives.
                        Anyway, that is not helping right now, I know.

                        When I wrote to look into that specific folder, I meant to look for the c4d file that might have been created at one point perhaps.

                        Have you tried to copy the file and merge it into a new scene or connect via X-Ref? Not that I have high hopes, but just in case.

                        Fingers crossed.

                        Dr. Sassi Sassmannshausen Ph.D.
                        Senior Trainer, Maxon Master Trainer
                        Cinema 4D mentor since 2004, Member of VES, DCS.

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