CINEVERSITY

    Maxon Logo
    • Login
    • Search
    • Recent
    • Popular
    • Users
    • Groups

    C4D 2023 Asset Browser Issue

    Question & Answers
    asset browser blank no preview
    2
    6
    843
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • E
      entry-newspaper last edited by Dr. Sassi

      For some reason, my asset browser is only displaying the cloud download icon, for ALL of the listed assets.
      a) That doesn't seem correct.
      b) Even if I click "download selected" or "load" - nothing happens. It just tells me there was a problem, and to try again.

      Can someone please advise?

      Thanks!

      P.S. Also want to add, that I'm not even seeing preview images, for ANY of the assets.

      1 Reply Last reply Reply Quote
      • Dr. Sassi
        Dr. Sassi last edited by

        Hi entry-newspaper,

        I can't reproduce this here.

        Please have a look here:
        https://support.maxon.net/hc/en-us/articles/6235526602524-Why-Is-My-Cinema-4D-Asset-Browser-Empty-Blank-

        If that isn't helping, this seems to be a tech support case.

        Would you mind checking with them:
        https://www.maxon.net/en/support-center

        All the best

        Dr. Sassi Sassmannshausen Ph.D.
        Senior Trainer, Maxon Master Trainer, L&D - Strategist
        Cinema 4D mentor since 2004, Member of VES, DCS.

        1 Reply Last reply Reply Quote
        • E
          entry-newspaper last edited by

          Thanks, I'll look into these options.

          1 Reply Last reply Reply Quote
          • Dr. Sassi
            Dr. Sassi last edited by

            You're very welcome, entry-newspaper.

            Fingers crossed, this is fixed for you in no time.

            Cheers

            Dr. Sassi Sassmannshausen Ph.D.
            Senior Trainer, Maxon Master Trainer, L&D - Strategist
            Cinema 4D mentor since 2004, Member of VES, DCS.

            1 Reply Last reply Reply Quote
            • E
              entry-newspaper last edited by

              Thanks for the crossed fingers... 😉
              I opened the Maxon One app, and was prompted to update Redshift (3.5.15) - which is odd, because I would have sworn I was already running that.
              But in any event, that seemed to solve the asset browser issue! All of the thumbnail images are now there, and I was able to drag a model into a scene.

              1 Reply Last reply Reply Quote
              • Dr. Sassi
                Dr. Sassi last edited by

                Thanks for the feedback, entry-newspaper.

                I love to have your reply here with the solved problem.

                Enjoy!

                Dr. Sassi Sassmannshausen Ph.D.
                Senior Trainer, Maxon Master Trainer, L&D - Strategist
                Cinema 4D mentor since 2004, Member of VES, DCS.

                1 Reply Last reply Reply Quote
                • First post
                  Last post