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xref files not opening

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  • L
    leininger609 last edited by Nov 16, 2023, 4:01 PM

    I have a bunch of files that are linked to an xref that will no longer open. In the task manager at the bottom it shows that it is "loading" and at the end the time remaining just goes up and up, and C4d becomes unresponsive. These files are on a network for work. If I save the xref file locally onto my computer it will open, but all the scene files that are referencing that file will not open, even if saved to my computer as they are still searching for the xref file on the network.

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    • Dr. Sassi
      Dr. Sassi last edited by Dr. Sassi Nov 16, 2023, 4:17 PM Nov 16, 2023, 4:09 PM

      Hi sleep-sun,

      Please check with tech support.
      https://www.maxon.net/en/support-center

      My best wishes

      Dr. Sassi Sassmannshausen Ph.D.
      Senior Trainer, Maxon Master Trainer, L&D - Strategist
      Cinema 4D mentor since 2004, Member of VES, DCS.

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      • L
        leininger609 last edited by Nov 16, 2023, 4:12 PM

        Thank you Dr Sassi! I have created a support ticket, and wanted to check here just in case anyone had some solutions. Hopefully it will be an easy fix.

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        • Dr. Sassi
          Dr. Sassi last edited by Dr. Sassi Nov 16, 2023, 5:13 PM Nov 16, 2023, 4:17 PM

          Hi leininger609,

          If I knew a specific solution, I would love to share it.

          Sorry.

          Fingers crossed, the problem is found quickly!

          Cheers

          Dr. Sassi Sassmannshausen Ph.D.
          Senior Trainer, Maxon Master Trainer, L&D - Strategist
          Cinema 4D mentor since 2004, Member of VES, DCS.

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          • L
            leininger609 last edited by Nov 16, 2023, 4:19 PM

            Thanks Dr Sassi! I was reading a post in a different forum that others recommending using an absolute path vs. a relative path? Would you know how to do that with the xref file?

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            • Dr. Sassi
              Dr. Sassi last edited by Dr. Sassi Nov 16, 2023, 5:14 PM Nov 16, 2023, 5:12 PM

              Thanks for the follow-up, leininger609.

              Please have a look here:
              https://help.maxon.net/c4d/2024/en-us/Default.htm#html/68600.html

              The entries for your XRef will show up here. When you right-mouse-click on an entry, you can change the path.

              You mentioned placing the linked file on your drive; that wouldn't work with just a relative path.

              Relative paths are in use when you "Save with assets." for example, the textures in the tex folder have relative path names, as Cinema 4D is supposed to look into those.

              I have tried so far not to waste your time and asked to check with the Support directly. But let me ask you this: will it work when you use:

              Preferences> Files> File Assets, and link the folder with the project files there.

              Any luck?

              All the best

              Dr. Sassi Sassmannshausen Ph.D.
              Senior Trainer, Maxon Master Trainer, L&D - Strategist
              Cinema 4D mentor since 2004, Member of VES, DCS.

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