Hi charity-chance,
I understand your mood; never the less, not the right place.
The licensing problem is not something that this forum can solve. I have no access to your data, which would bewilder me if I had. We take data security and privacy 100% seriously.
Tech Support is the first place to go with that.
https://www.maxon.net/en/support-center
Check that your Maxon app is on the current version and that all apps are updated. Just to avoid information loops while working on it.
My best wishes for your mood and the solution to the problem.