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    Maxon App "Login failed" issue

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    • H
      Hermann last edited by

      Hi
      As today morning my Maxon app suddenly logged me out and I can not Run C4D.
      And after I checked my.maxon.net I've realized that my license has been released and is not assigned to any PC.
      But I can not logging to Maxon app and it keep giving me "Login failed. try again" error.
      What shoud I do?

      I\ve checked firewall and disabled it and also disabled anti-virus and ... but no chance at all.
      Maxon app stuck on log-in page and nothing more.

      Intersting part is Maxon app stuck on this message : Sign in OK, waiting for maxon app

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      • H
        Hermann last edited by

        image.png

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        • Dr. Sassi
          Dr. Sassi last edited by

          Hi source-ball,

          I am sorry to hear that, and based on my timezone here, I am sorry to be that late. Do you have the current Maxon App?

          https://www.maxon.net/en/support-center

          This link is for both the app and opening a support ticket.

          Sadly, I have no access to the data needed to help you. I wish I could.

          Fingers crossed, you are back and running in no time.

          My best wishes

          Dr. Sassi Sassmannshausen Ph.D.
          Senior Trainer, Maxon Master Trainer
          Cinema 4D mentor since 2004, Member of VES, DCS.

          H 1 Reply Last reply Reply Quote
          • H
            Hermann @Dr. Sassi last edited by

            @Dr-Sassi thanks for your reply. Unfortunately my issue remains.
            Yes I have installed latest Maxon app 2024.5.0 from maxon.net and tried to uninstall and reinstalling it. But I've been stuck on "SIGN IN OK. waiting for maxon app" for almost three days.

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            • Dr. Sassi
              Dr. Sassi last edited by Dr. Sassi

              Hi source-ball,

              Sorry to repeat this, but that is needed:
              Please get in touch with tech support.
              https://www.maxon.net/en/support-center

              You can't just wait it out. Perhaps it is a setting on your computer.

              This needs to be explored.

              I'm sorry to hear that, but you need to get in touch with people who can do something and who are happy to make things work for you.

              Fingers crossed, you are up and running in no time.
              All the best

              Dr. Sassi Sassmannshausen Ph.D.
              Senior Trainer, Maxon Master Trainer
              Cinema 4D mentor since 2004, Member of VES, DCS.

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              • H
                Hermann last edited by

                thanks @Dr-Sassi .
                Maxon support team responded. The problem was caused by the firewall. one of Adobe URLs was blocked and causing login failure.
                I've Unblocked it and then problem solved.

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                • Dr. Sassi
                  Dr. Sassi last edited by

                  Great, thanks, source-ball, for the update!

                  I'm glad it works now for you. 🙂
                  Enjoy!

                  Dr. Sassi Sassmannshausen Ph.D.
                  Senior Trainer, Maxon Master Trainer
                  Cinema 4D mentor since 2004, Member of VES, DCS.

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                  • D
                    duty-angle @Hermann last edited by

                    @Hermann so, which one was it? 😅 there are so many adobe URLs in firewall

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                    • P
                      percentage-hole last edited by

                      @Hermann Please, tell us which Adobe URLs, We Have the same issue

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                      • Dr. Sassi
                        Dr. Sassi last edited by

                        Hi percentage-hole, hi duty-angle,

                        Would you share in public which URL specifically is cleared in your firewall?

                        Perhaps check with support and mention that the problem was solved between the 14th and 17th of July this year.
                        https://www.maxon.net/en/support-center
                        Anyway, perhaps open a ticket with your problem; when I read that many Adobe URLs are in question, perhaps your case is different.

                        Sorry that I do not have any better data.

                        Cheers

                        Dr. Sassi Sassmannshausen Ph.D.
                        Senior Trainer, Maxon Master Trainer
                        Cinema 4D mentor since 2004, Member of VES, DCS.

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