Strange Message Appeared

[DaveMDarcy]

Hello,

I've suddenly had this window pop up when I start up Cinema. What might have caused this? Cinema still seems to work fine and hasn't stopped me working.

Kind Regards
David

[Dr. Sassi]

Hi David,

Sorry for your troubles.

Please check with tech Support:
https://www.maxon.net/en/support-center

I hope this is cleared in no time.

My best wishes

[DaveMDarcy]

Thanks Dr Sassi, I've submitted a ticket to support

Kind Regards
David

[Dr. Sassi]

Thank you very much, David.

I hope this is quickly solved.

All the best

[DaveMDarcy]

@Dr-Sassi
Hi Dr Sassi, yes thanks its resolved now.
The support team explained that the Maxon App uses a Lite installer and some of the kernels had not been installed. The solution was to uninstall Redshift and then re-install using the full manual download rather than Maxon App

Kind Regards
David

[Dr. Sassi]

Thank you very much, David.

Your reply will hopefully help others to find a solution faster.

My best wishes