Cineversity Error 500 in USA on certain ISPs
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I cannot get Cineversity to load any sub pages on several networks here in the USA. For more than 15 days, the issue happens at the school’s AT&T network as well as TMobile WiFi or cellular or at several locations. I was able to get it to work when connected to a Spectrum ISP network.
Chrome and Safari report an error:
500 Failed to fetch dynamically imported module: https://cineversity.maxon.net/_nuxt/B_4WZ4t6.js
or
500
'application/octet-stream' is not a valid JavaScript MIME type.Although Maxon support says it is on my end, 500 errors are on the server side.
After inspecting the site with Chrome Dev Tools,
The error message inside Chrome points to a Content Security Policy directive set to "script-src 'none'"This causes the nuxt.js generated script (and subsequent scripts), CyjJQS-n.js, to not load and the site to fail to load on any browser which enforces CSP directives, such as Chrome or my Safari.
I believe it may be the CDN Maxon uses in my area, because if I change my geo location to Germany, the site opens fine.I know this problem exists.
I know the issue is outside of my control.If anyone can help, can you reach out?
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Hi appointment-insect,
I'm on the West Coast and can't reproduce this problem. I will point IT to this message here.
I know this is frustrating and surely nothing we like at all. Sorry about this.
I hope it can be cleared ASAP.
All the best.
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I want to thank you for your rapid response. Indeed, your patient and kind responses are the gold standard in support.
As I walked into work today, I asked a random person to try their cell phone to browse to the site. It failed on their Verizon iphone using Safari just as it does on several networks.
I would like to share the video screenshot I have to show the error, along with the google chrome html archive. I also have a .zip file which has a possible explanation of why this occurs at only certain locations.
Would you be willing to pass the files on to your IT Personnel?
https://drive.google.com/drive/folders/1-tqr1yz-MclnYLNl3N_hpiaFrqiLHS2s?usp=sharing -
Thank you very much for the screen capture, appointment insect!
I will forward the video to IT.I wrote last night to IT, and they have looked into it.
The zip files I do not open, sorry, that is protocol here. However, thanks for using Google Cloud services, which is one of the few services we selected here. Yes, it is all about security these days… sorry about the zip stuff (rar and others are the same, no compression) for uploaded files.
Fingers crossed we get this sorted out.
Thanks again for the kind words.
You have personal data in the screen capture, I would take it offline.
Cheers
All the best
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Thanks again. I did not know about the zip file restriction. I made the .har Google Chrome archive, but I couldn't upload it to the Zendesk on the support-side ticket, so I tried zipping it. I have uploaded the original .har file to the google drive share above and the rtf file which explains what my research discovered.
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Thanks for your patience with this appointment-insect.
The limitation with compression is set here, as it is public, and I can control any compressed content constantly if the content is swapped out and replaced with something harmful. I try to keep it safe for everyone here, and the sad thing is, of course, it takes time for anyone who just wants to create.
How the tech support handles it is not for me to publish it.My best wishes
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Hi appointment-insect,
Just a little feedback:
IT told me that the screen capture is very helpful.I will update with more as I get new information.
