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    Cineversity Error 500 in USA on certain ISPs

    Site Issues
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    • S
      slange64 last edited by

      I am in Atlanta as well and having the same issues. Chrome is my primary browser, and I have tried edge as well but same 500 error. Any idea on the progress of addressing this issue? Thank you

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      • C
        cspill13 @slange64 last edited by

        @slange64
        Appointment-insect said that Firefox works and it appears to do the trick.

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        • S
          slange64 @cspill13 last edited by

          @cspill13 Thank you. Not the ideal solution but okay. Hopefully, they will address the issue on the other apps.

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          • Dr. Sassi
            Dr. Sassi last edited by

            Thank you, everyone, yes, please share details.

            I just checked with IT, no news. Sorry for the trouble.

            All the best

            Dr. Sassi Sassmannshausen Ph.D.
            Senior Trainer, Maxon Master Trainer, L&D - Strategist
            Cinema 4D mentor since 2004, Member of VES, DCS.

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            • A
              appointment-insect last edited by

              One of the challenges from support was that they only had my support ticket on this subject. While I tested on countless systems/networks, they could not reproduce the problem. When I sent several videos of me asking completely random people to try on their network, I think they had a starting point. I say this so affected users will actually open a support ticket and let them know as much as possible about browser/ISP, etc. I know IT can be tough, so perhaps this will help.

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              • Dr. Sassi
                Dr. Sassi last edited by

                Thanks for your effort, appointment insect,

                The more data, the better. A note to your ISP might be good as well, besides knowing that the cache was cleared and if that changed anything. While some data share so far disagrees with the usefulness of clearing chae in this case)

                Using Firefox and getting different results might indicate that the problem is perhaps more local than expected. I'm far from being an IT specialist, so I share only what I get from others.

                All the best

                Dr. Sassi Sassmannshausen Ph.D.
                Senior Trainer, Maxon Master Trainer, L&D - Strategist
                Cinema 4D mentor since 2004, Member of VES, DCS.

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                • W
                  writer-driver last edited by

                  Same issue here in Birminham, Alabama. I can't access Cineversity from my office or home. I submitted a customer support ticket and followed their suggestions: Deleted Cached files and history (Chrome), tried using Microsoft Edge, tried using my Mobile, to no avail. I installed Firefox and the issue was resolved. I hope this helps to narrow down the culprit.

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                  • Dr. Sassi
                    Dr. Sassi last edited by

                    Thank you, writer-driver.

                    Fingers crossed that is soon history.

                    Have a great weekend

                    Dr. Sassi Sassmannshausen Ph.D.
                    Senior Trainer, Maxon Master Trainer, L&D - Strategist
                    Cinema 4D mentor since 2004, Member of VES, DCS.

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                    • S
                      sense-sick @slange64 last edited by

                      @slange64 I'm in Atlanta as well and I'm receiving the same 500 network error on AT&T Fiber Connection. Screenshot 2025-05-05 at 3.05.28 PM.png

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                      • S
                        sense-sick last edited by Dr. Sassi

                        @Dr-Sassi attached are error codes shown in Chrome
                        Screenshot 2025-05-05 at 3.11.23 PM.png

                        If image didn't upload correctly here are the errors

                        Error Code: (text replaced with a txt file)
                        https://projectfiles.maxon.net/Cineversity_Forum_Support/2025_PROJECTS_DRS/20250505_Sense-Sick_Error_500.txt.zip

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                        • S
                          sense-sick last edited by

                          Quick note, I downloaded Firefox web browser and everything is loading so far.

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                          • A
                            appointment-insect last edited by

                            Yes, this is the exact issue I have. However, may have narrowed it down to a smaller .js file and that file not having their MIME-Type set. All of the other scripts have a proper MIME, but this one does not:
                            I see errors in 3 .js files:
                            CyjJQS-n.js
                            DcQYf4Dz.js (MIME TYPE is not listed under Chrome/Safari. But in Firefox it is shown as Text/javascript)
                            B_4WZ4t6.js

                            This is exactly the error I see here in SC.

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                            • Dr. Sassi
                              Dr. Sassi last edited by

                              Thank you for the ongoing support!

                              Sorry that this is needed at all.

                              Dr. Sassi Sassmannshausen Ph.D.
                              Senior Trainer, Maxon Master Trainer, L&D - Strategist
                              Cinema 4D mentor since 2004, Member of VES, DCS.

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                              • B
                                Brickbrock last edited by

                                Also receiving this error in South Carolina. iMac Pro running Safari. Trying to access this tutorial on how to set up team render https://cineversity.maxon.net/en/series/cinema_4d_team_render?tutorial=cinema_4d_team_render_part_01_basic_introduction

                                Screenshot 2025-05-25 at 3.45.45 PM.png

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                                • Dr. Sassi
                                  Dr. Sassi last edited by

                                  Thank you, Brickbrock, and anyone shared so far.

                                  I will check on Tuesday with IT (we have a holiday tomorrow here)

                                  Enjoy your weekend!

                                  Dr. Sassi Sassmannshausen Ph.D.
                                  Senior Trainer, Maxon Master Trainer, L&D - Strategist
                                  Cinema 4D mentor since 2004, Member of VES, DCS.

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                                  • truth-essay
                                    truth-essay @appointment-insect last edited by

                                    @appointment-insect !! Same, I am on the East-side and I get a white blank page everytime I click Cineversity 😭

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                                      appointment-insect last edited by

                                      Firefox browser will work as Maxon troubleshoots.

                                      Dr. Sassi, the biggest issue for me as I was working with Support Team was that they couldn’t see anyone else having the problem, and that they couldn’t reproduce the error. Please let them know about these other reports from the eastern USA. Perhaps they will narrow it down.

                                      truth-essay 1 Reply Last reply Reply Quote
                                      • truth-essay
                                        truth-essay @appointment-insect last edited by truth-essay

                                        @appointment-insect wow, so I am using Chrome and just cleared my cache and it is working just fine now. Issue resolved. āœ…

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                                        • A
                                          appointment-insect last edited by

                                          I just checked on my end, T-Mobile ISP. I cleared cache, Chrome new incognito, disabled cache in networking and it fails again. This time I can’t get to the main page. The cookie question pops up, but the moment it does, the white screen replaces it (with only the cookie-question icon showing). Firefox works fine.
                                          In closer inspection, a dynamic JavaScript, ā€œCuKSISK.jsā€ lists a content-type: text/javascript in Firefox, but in Chrome, the same js has no listing for content-type in the response headers.
                                          The dynamic script names change every now and then, but the same issue of not listing a content-type for one or more scripts in response headers is consistently present in Chrome. I have sent such logs/screencasts/etc. to support.

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                                          • Dr. Sassi
                                            Dr. Sassi last edited by

                                            Thanks for the extra information, truth-easy and appointment-insect.

                                            I have not gotten any updates from IT.

                                            Yes, that is all way too long, and not OK to make you wait.

                                            I have not given up and will keep you updated on any progress.

                                            Sorry!

                                            My best wishes

                                            Dr. Sassi Sassmannshausen Ph.D.
                                            Senior Trainer, Maxon Master Trainer, L&D - Strategist
                                            Cinema 4D mentor since 2004, Member of VES, DCS.

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