P.S.:

I looked into both tickets.

You got a reply from S. and were told by tech support that no clear date is provided by the developers for this; you rated the support. They did all they could and delivered the problem to the developers. tech support has no say in what developers do. This leads to a weird sitting between the chairs for tech support. Even weirder for you, I get that.

S. was clear, friendly, and shared as much as possible, putting all into the right channel.

It was clearly stated that it is in the pipeline. I can't say more about it.

I say thanks for your patience, and I mean it.

I have placed a new report into the system, not that it will have a huge impact. Developer and quality are aligned on certified processes. (no shortcuts.)

All the best