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• Question & Answers

  Post your Questions about Maxon products
  Moderators: Dr. Sassi

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  E

  When I create a Hair Object in Cinema 4D and, in the Generate tab, set the type to Instance and place my custom object (a cylinder) as the instance, everything displays correctly in the viewport. However, when I render with Redshift, both my object and the hair are rendered.

  Even setting the hair transparency to 100% and applying my custom material doesn’t prevent both the hair and the instance object from rendering together. Disabling hair in the render settings also turns off the render for the instance object.

  Does anyone know how to resolve this issue?!

• Tutorial Discussions

  This forum is for discussing specific tutorials
  Moderators: Dr. Sassi

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  M

  View Tutorial
  Tag: Cinema 4D | null

  Thank you for taking the time to report your issue with this Cineversity tutorial.
  We apologize that you encountered an obstacle with the material. We’ve created this template to help you clarify the issue you are having so we can assist you more quickly.

  What's the specific issue you are having?

  Playback problem. If so, please refer to the FAQ: FAQ: Video's Aren't Working Correctly. Tutorial workflow problem or clarification. Version compatibility problem/UI changes. Other

  Please include a timestamp (where in the video the problem occurs) if applicable.

  What are the steps to replicate the problem?
  What steps are you taking that seem to cause the problem?
  What version of the software are you using?
  Any and all info is helpful. Thank you.

  If the question is not directly related to the tutorial, please refer to the Q&A forum

• Tutorial Suggestions

  Let us know your ideas for future tutorials
  Moderators: Dr. Sassi, Michelle Brand

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  Hi Yas,

  Each time we update Cineversity, things get mixed up differently. We are surely learning based on that and listening to everyone's input, as everything changes constantly.

  The new version is number four and the third update. We started this journey in 2006, and the numbers are often in the thousands (counting videos) and on the YouTube sites for the different products.
  When I check modern content management options, the idea of "How Netflix" does it is often mentioned. Yet, I'm sure many will disagree.

  Things constantly change, and my 2-cents about this are that learning software is the highest investment in oneself: it requires time.
  With this, I would love a system that serves and supports everyone here instead of making anyone work to search or dig out what is needed and wanted.

  Learning has changed over the past decades, and I would say even over the past few years. Shuffling thousands of tutorials around is one thing; making them accessible effortlessly is the target and much more difficult.

  All I can say is that I explore and research a lot. We want to give everyone the best experience and the shortest learning time. Jumping between two places (or even more, with our YouTube content) is not my favorite idea.

  We will find better and more centralized ways, and I'm happy to invest time, this I can promise. I hope that echoes at least your input, even I have no definitive answer right now.

  I hope that is OK with you—the improvement work continues.

  Thank you!

• Cinema 4D Assets & Plugins

  Get answers related to C4D Toolbox
  Moderators: Rick Barrett

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  I received this info today from Tech Support:

  Thank you for reaching out to Maxon Support, and I apologize for the inconvenience you're experiencing.

  The FAQ you are referencing is for a different issue with the CV Toolbox, not Planesmart.

  That said, it seems you've encountered a known issue with the Planesmart we've documented and already reported to our development team. We still appreciate you bringing this up, as it helps us understand the scope of the problem and prioritize its resolution.

  The only workaround I can offer at the moment is rolling back to 2023.2. The plane smart object does appear to work as expected in this version.

  If you would like to roll back you can find the Cinema 4D 2023.2 installer here:
  https://www.maxon.net/en/downloads/cinema-4d-2023-downloads

  The timeline for a fix depends on various factors, including the number of customers affected, the severity of the issue, and our current schedule of updates and optimizations. Unfortunately, I can't provide a specific date for when this will be resolved.

  Thanks for your understanding!

• Site Issues

  Report any issues with the Cineversity website
  Moderators: Super Admins, Michelle Brand

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  Hello,

  I am no longer seeing the video tutorial series on Cineversity for Introduction to Python in C4D .

  I have watched the series a few weeks ago, so I know it exists and even Google has it in their search results.

  Could you please restore this series of videos and make them available again?

  Thank you