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    Cineversity Error 500 in USA on certain ISPs

    Site Issues
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    • Dr. Sassi
      Dr. Sassi last edited by

      Thank you, everyone, yes, please share details.

      I just checked with IT, no news. Sorry for the trouble.

      All the best

      Dr. Sassi Sassmannshausen Ph.D.
      Senior Trainer, Maxon Master Trainer, L&D - Strategist
      Cinema 4D mentor since 2004, Member of VES, DCS.

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      • A
        appointment-insect last edited by

        One of the challenges from support was that they only had my support ticket on this subject. While I tested on countless systems/networks, they could not reproduce the problem. When I sent several videos of me asking completely random people to try on their network, I think they had a starting point. I say this so affected users will actually open a support ticket and let them know as much as possible about browser/ISP, etc. I know IT can be tough, so perhaps this will help.

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        • Dr. Sassi
          Dr. Sassi last edited by

          Thanks for your effort, appointment insect,

          The more data, the better. A note to your ISP might be good as well, besides knowing that the cache was cleared and if that changed anything. While some data share so far disagrees with the usefulness of clearing chae in this case)

          Using Firefox and getting different results might indicate that the problem is perhaps more local than expected. I'm far from being an IT specialist, so I share only what I get from others.

          All the best

          Dr. Sassi Sassmannshausen Ph.D.
          Senior Trainer, Maxon Master Trainer, L&D - Strategist
          Cinema 4D mentor since 2004, Member of VES, DCS.

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          • W
            writer-driver last edited by

            Same issue here in Birminham, Alabama. I can't access Cineversity from my office or home. I submitted a customer support ticket and followed their suggestions: Deleted Cached files and history (Chrome), tried using Microsoft Edge, tried using my Mobile, to no avail. I installed Firefox and the issue was resolved. I hope this helps to narrow down the culprit.

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            • Dr. Sassi
              Dr. Sassi last edited by

              Thank you, writer-driver.

              Fingers crossed that is soon history.

              Have a great weekend

              Dr. Sassi Sassmannshausen Ph.D.
              Senior Trainer, Maxon Master Trainer, L&D - Strategist
              Cinema 4D mentor since 2004, Member of VES, DCS.

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              • S
                sense-sick @slange64 last edited by

                @slange64 I'm in Atlanta as well and I'm receiving the same 500 network error on AT&T Fiber Connection. Screenshot 2025-05-05 at 3.05.28 PM.png

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                • S
                  sense-sick last edited by Dr. Sassi

                  @Dr-Sassi attached are error codes shown in Chrome
                  Screenshot 2025-05-05 at 3.11.23 PM.png

                  If image didn't upload correctly here are the errors

                  Error Code: (text replaced with a txt file)
                  https://projectfiles.maxon.net/Cineversity_Forum_Support/2025_PROJECTS_DRS/20250505_Sense-Sick_Error_500.txt.zip

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                  • S
                    sense-sick last edited by

                    Quick note, I downloaded Firefox web browser and everything is loading so far.

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                    • A
                      appointment-insect last edited by

                      Yes, this is the exact issue I have. However, may have narrowed it down to a smaller .js file and that file not having their MIME-Type set. All of the other scripts have a proper MIME, but this one does not:
                      I see errors in 3 .js files:
                      CyjJQS-n.js
                      DcQYf4Dz.js (MIME TYPE is not listed under Chrome/Safari. But in Firefox it is shown as Text/javascript)
                      B_4WZ4t6.js

                      This is exactly the error I see here in SC.

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                      • Dr. Sassi
                        Dr. Sassi last edited by

                        Thank you for the ongoing support!

                        Sorry that this is needed at all.

                        Dr. Sassi Sassmannshausen Ph.D.
                        Senior Trainer, Maxon Master Trainer, L&D - Strategist
                        Cinema 4D mentor since 2004, Member of VES, DCS.

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                        • B
                          Brickbrock last edited by

                          Also receiving this error in South Carolina. iMac Pro running Safari. Trying to access this tutorial on how to set up team render https://cineversity.maxon.net/en/series/cinema_4d_team_render?tutorial=cinema_4d_team_render_part_01_basic_introduction

                          Screenshot 2025-05-25 at 3.45.45 PM.png

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                          • Dr. Sassi
                            Dr. Sassi last edited by

                            Thank you, Brickbrock, and anyone shared so far.

                            I will check on Tuesday with IT (we have a holiday tomorrow here)

                            Enjoy your weekend!

                            Dr. Sassi Sassmannshausen Ph.D.
                            Senior Trainer, Maxon Master Trainer, L&D - Strategist
                            Cinema 4D mentor since 2004, Member of VES, DCS.

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                            • truth-essay
                              truth-essay @appointment-insect last edited by

                              @appointment-insect !! Same, I am on the East-side and I get a white blank page everytime I click Cineversity 😭

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                              • A
                                appointment-insect last edited by

                                Firefox browser will work as Maxon troubleshoots.

                                Dr. Sassi, the biggest issue for me as I was working with Support Team was that they couldn’t see anyone else having the problem, and that they couldn’t reproduce the error. Please let them know about these other reports from the eastern USA. Perhaps they will narrow it down.

                                truth-essay 1 Reply Last reply Reply Quote
                                • truth-essay
                                  truth-essay @appointment-insect last edited by truth-essay

                                  @appointment-insect wow, so I am using Chrome and just cleared my cache and it is working just fine now. Issue resolved. ✅

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                                  • A
                                    appointment-insect last edited by

                                    I just checked on my end, T-Mobile ISP. I cleared cache, Chrome new incognito, disabled cache in networking and it fails again. This time I can’t get to the main page. The cookie question pops up, but the moment it does, the white screen replaces it (with only the cookie-question icon showing). Firefox works fine.
                                    In closer inspection, a dynamic JavaScript, “CuKSISK.js” lists a content-type: text/javascript in Firefox, but in Chrome, the same js has no listing for content-type in the response headers.
                                    The dynamic script names change every now and then, but the same issue of not listing a content-type for one or more scripts in response headers is consistently present in Chrome. I have sent such logs/screencasts/etc. to support.

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                                    • Dr. Sassi
                                      Dr. Sassi last edited by

                                      Thanks for the extra information, truth-easy and appointment-insect.

                                      I have not gotten any updates from IT.

                                      Yes, that is all way too long, and not OK to make you wait.

                                      I have not given up and will keep you updated on any progress.

                                      Sorry!

                                      My best wishes

                                      Dr. Sassi Sassmannshausen Ph.D.
                                      Senior Trainer, Maxon Master Trainer, L&D - Strategist
                                      Cinema 4D mentor since 2004, Member of VES, DCS.

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                                      • S
                                        sense-sick last edited by

                                        In Chrome I went ahead and recorded the console loading. The first error was:
                                        Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.

                                        • This showed a painter palette on the far right that is attached
                                          From coding websites in the past, it could be that all the mixed platforms are denied via chrome due to security.
                                          Google analytics, Google/Doubleclick Ads, Twitter Online Conversion Tracking, Twitter Short URL and Facebook.

                                        My next step was to confirm by disabling cookies by preferences and had a popup that I may need to enable cookies. I accepted, no change.

                                        I updated my privacy to enable all and now the first error with cookies is totally gone. But the 500 error remains.
                                        The list shows:
                                        Security
                                        台 Overview
                                        •& Main origin
                                        & https://cineversity.maxon.net
                                        •& Secure origins
                                        https://www.googletagmanager.com
                                        & chrome-extension://efaidnbmnnnibpcajpcg
                                        https://consent.cookiebot.com
                                        https://bat.bing.com
                                        @ https://500009610.collect.igodigital.com
                                        https://connect.facebook.net
                                        https://www.google.com

                                        https://static.ads-twitter.com
                                        https://t.co
                                        https://analytics.twitter.com
                                        https://consentcdn.cookiebot.com
                                        https://analytics.google.com
                                        https://googleads.g.doubleclick.net
                                        https://www.facebook.com
                                        https://tau.collect.igodigital.com
                                        https://www.clarity.ms
                                        https://imgsct.cookiebot.com
                                        https://i.clarity.ms

                                        • [23 Unknown / canceled
                                          [23 https://static.cloudflareinsights.com

                                        Screenshot 2025-05-28 at 12.39.14 PM.png

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                                        • S
                                          sense-sick last edited by

                                          From the Issues tab it states that "A form field element should have an id or name attribute"
                                          A form field element has neither an id nor a name attribute. This might prevent the browser from correctly autofilling the form.

                                          To fix this issue, add a unique id or name attribute to a form field. This is not strictly needed, but still recommended even if you have an autocomplete attribute on the same element.

                                          1 resource
                                          Violating node
                                          A link below sent me to this issue page https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/input

                                          The Second issue shown is:
                                          Incorrect use of <label for=FORM_ELEMENT>
                                          The label's for attribute doesn't match any element id. This might prevent the browser from correctly autofilling the form and accessibility tools from working correctly.

                                          To fix this issue, make sure the label's for attribute references the correct id of a form field.

                                          1 resource
                                          Violating node
                                          The Violating node had a link that sent me here: https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/label

                                          3rd and last issue
                                          Page layout may be unexpected due to Quirks Mode
                                          One or more documents in this page is in Quirks Mode, which will render the affected document(s) with quirks incompatible with the current HTML and CSS specifications.

                                          Quirks Mode exists mostly due to historical reasons. If this is not intentional, you can add or modify the DOCTYPE to be <!DOCTYPE html> to render the page in No Quirks Mode.

                                          2 elements
                                          Document in the DOM tree Mode URL
                                          document Quirks Mode https://td.doubleclick.net/td/rul/11073878514?random=1748450606898&cv=11&fst=1748450606898&fmt=3&bg=ffffff&guid=ON&async=1&gtm=45be55r0v9102618875z8833374728za200zb833374728&gcd=13r3r3r3r5l1&dma=0&tag_exp=101509157~102938614~103116026~103130495~103130497~103200004~103233427~103252644~103252646~104481633~104481635&ptag_exp=101509157~103116026~103130498~103130500~103200004~103211513~103233427~103252644~103252646~104481633~104481635&u_w=2560&u_h=1440&url=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&ref=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&hn=www.googleadservices.com&frm=0&tiba=Cineversity%20%7C%20Hands-on%20with%20Maxon%3A%20Introduction%20to%20Redshift&did=dMWZhNz&gdid=dMWZhNz&npa=0&us_privacy=1---&pscdl=noapi&auid=811362477.1746216845&uaa=arm&uab=64&uafvl=Chromium%3B136.0.7103.114%7CGoogle%2520Chrome%3B136.0.7103.114%7CNot.A%252FBrand%3B99.0.0.0&uamb=0&uam=&uap=macOS&uapv=15.5.0&uaw=0&fledge=1&_tu=CA&data=event%3Dgtag.config
                                          document Quirks Mode https://td.doubleclick.net/td/rul/11263077692?random=1748450606926&cv=11&fst=1748450606926&fmt=3&bg=ffffff&guid=ON&async=1&gtm=45be55r0v9134896917z8833374728za200zb833374728&gcd=13r3r3r3r5l1&dma=0&tag_exp=101509157~103116026~103130495~103130497~103200004~103211513~103233427~103252644~103252646~104481633~104481635&ptag_exp=101509157~103116026~103130498~103130500~103200004~103211513~103233427~103252644~103252646~104481633~104481635&u_w=2560&u_h=1440&url=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&ref=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&hn=www.googleadservices.com&frm=0&tiba=Cineversity%20%7C%20Hands-on%20with%20Maxon%3A%20Introduction%20to%20Redshift&did=dMWZhNz&gdid=dMWZhNz&npa=0&us_privacy=1---&pscdl=noapi&auid=811362477.1746216845&uaa=arm&uab=64&uafvl=Chromium%3B136.0.7103.114%7CGoogle%2520Chrome%3B136.0.7103.114%7CNot.A%252FBrand%3B99.0.0.0&uamb=0&uam=&uap=macOS&uapv=15.5.0&uaw=0&fledge=1&_tu=CA&data=event%3Dgtag.config
                                          Learn more: Document compatibility mode

                                          The Learn more link above points to: https://developer.chrome.com/docs/lighthouse/best-practices/doctype?utm_source=devtools&utm_campaign=stable

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                                          • S
                                            sense-sick last edited by

                                            The page shows:
                                            500
                                            Failed to fetch dynamically imported module: https://cineversity.maxon.net/_nuxt/CqAqap2F.js

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