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Cineversity Error 500 in USA on certain ISPs

Site Issues
error 500
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  • S
    sense-sick last edited by 24 days ago

    Quick note, I downloaded Firefox web browser and everything is loading so far.

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    • A
      appointment-insect last edited by 24 days ago

      Yes, this is the exact issue I have. However, may have narrowed it down to a smaller .js file and that file not having their MIME-Type set. All of the other scripts have a proper MIME, but this one does not:
      I see errors in 3 .js files:
      CyjJQS-n.js
      DcQYf4Dz.js (MIME TYPE is not listed under Chrome/Safari. But in Firefox it is shown as Text/javascript)
      B_4WZ4t6.js

      This is exactly the error I see here in SC.

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      • Dr. Sassi
        Dr. Sassi last edited by 24 days ago

        Thank you for the ongoing support!

        Sorry that this is needed at all.

        Dr. Sassi Sassmannshausen Ph.D.
        Senior Trainer, Maxon Master Trainer, L&D - Strategist
        Cinema 4D mentor since 2004, Member of VES, DCS.

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        • B
          Brickbrock last edited by 4 days ago

          Also receiving this error in South Carolina. iMac Pro running Safari. Trying to access this tutorial on how to set up team render https://cineversity.maxon.net/en/series/cinema_4d_team_render?tutorial=cinema_4d_team_render_part_01_basic_introduction

          login-to-view

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          • Dr. Sassi
            Dr. Sassi last edited by 4 days ago

            Thank you, Brickbrock, and anyone shared so far.

            I will check on Tuesday with IT (we have a holiday tomorrow here)

            Enjoy your weekend!

            Dr. Sassi Sassmannshausen Ph.D.
            Senior Trainer, Maxon Master Trainer, L&D - Strategist
            Cinema 4D mentor since 2004, Member of VES, DCS.

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            • truth-essay
              truth-essay @appointment-insect last edited by about 23 hours ago

              @appointment-insect !! Same, I am on the East-side and I get a white blank page everytime I click Cineversity 😭

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              • A
                appointment-insect last edited by about 23 hours ago

                Firefox browser will work as Maxon troubleshoots.

                Dr. Sassi, the biggest issue for me as I was working with Support Team was that they couldn’t see anyone else having the problem, and that they couldn’t reproduce the error. Please let them know about these other reports from the eastern USA. Perhaps they will narrow it down.

                truth-essay 1 Reply Last reply about 23 hours ago Reply Quote
                • truth-essay
                  truth-essay @appointment-insect last edited by truth-essay about 23 hours ago about 23 hours ago

                  @appointment-insect wow, so I am using Chrome and just cleared my cache and it is working just fine now. Issue resolved. āœ…

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                  • A
                    appointment-insect last edited by about 22 hours ago

                    I just checked on my end, T-Mobile ISP. I cleared cache, Chrome new incognito, disabled cache in networking and it fails again. This time I can’t get to the main page. The cookie question pops up, but the moment it does, the white screen replaces it (with only the cookie-question icon showing). Firefox works fine.
                    In closer inspection, a dynamic JavaScript, ā€œCuKSISK.jsā€ lists a content-type: text/javascript in Firefox, but in Chrome, the same js has no listing for content-type in the response headers.
                    The dynamic script names change every now and then, but the same issue of not listing a content-type for one or more scripts in response headers is consistently present in Chrome. I have sent such logs/screencasts/etc. to support.

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                    • Dr. Sassi
                      Dr. Sassi last edited by about 19 hours ago

                      Thanks for the extra information, truth-easy and appointment-insect.

                      I have not gotten any updates from IT.

                      Yes, that is all way too long, and not OK to make you wait.

                      I have not given up and will keep you updated on any progress.

                      Sorry!

                      My best wishes

                      Dr. Sassi Sassmannshausen Ph.D.
                      Senior Trainer, Maxon Master Trainer, L&D - Strategist
                      Cinema 4D mentor since 2004, Member of VES, DCS.

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                      • S
                        sense-sick last edited by about 19 hours ago

                        In Chrome I went ahead and recorded the console loading. The first error was:
                        Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.

                        • This showed a painter palette on the far right that is attached
                          From coding websites in the past, it could be that all the mixed platforms are denied via chrome due to security.
                          Google analytics, Google/Doubleclick Ads, Twitter Online Conversion Tracking, Twitter Short URL and Facebook.

                        My next step was to confirm by disabling cookies by preferences and had a popup that I may need to enable cookies. I accepted, no change.

                        I updated my privacy to enable all and now the first error with cookies is totally gone. But the 500 error remains.
                        The list shows:
                        Security
                        台 Overview
                        •& Main origin
                        & https://cineversity.maxon.net
                        •& Secure origins
                        https://www.googletagmanager.com
                        & chrome-extension://efaidnbmnnnibpcajpcg
                        https://consent.cookiebot.com
                        https://bat.bing.com
                        @ https://500009610.collect.igodigital.com
                        https://connect.facebook.net
                        https://www.google.com

                        https://static.ads-twitter.com
                        https://t.co
                        https://analytics.twitter.com
                        https://consentcdn.cookiebot.com
                        https://analytics.google.com
                        https://googleads.g.doubleclick.net
                        https://www.facebook.com
                        https://tau.collect.igodigital.com
                        https://www.clarity.ms
                        https://imgsct.cookiebot.com
                        https://i.clarity.ms

                        • [23 Unknown / canceled
                          [23 https://static.cloudflareinsights.com

                        login-to-view

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                        • S
                          sense-sick last edited by about 19 hours ago

                          From the Issues tab it states that "A form field element should have an id or name attribute"
                          A form field element has neither an id nor a name attribute. This might prevent the browser from correctly autofilling the form.

                          To fix this issue, add a unique id or name attribute to a form field. This is not strictly needed, but still recommended even if you have an autocomplete attribute on the same element.

                          1 resource
                          Violating node
                          A link below sent me to this issue page https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/input

                          The Second issue shown is:
                          Incorrect use of <label for=FORM_ELEMENT>
                          The label's for attribute doesn't match any element id. This might prevent the browser from correctly autofilling the form and accessibility tools from working correctly.

                          To fix this issue, make sure the label's for attribute references the correct id of a form field.

                          1 resource
                          Violating node
                          The Violating node had a link that sent me here: https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Elements/label

                          3rd and last issue
                          Page layout may be unexpected due to Quirks Mode
                          One or more documents in this page is in Quirks Mode, which will render the affected document(s) with quirks incompatible with the current HTML and CSS specifications.

                          Quirks Mode exists mostly due to historical reasons. If this is not intentional, you can add or modify the DOCTYPE to be <!DOCTYPE html> to render the page in No Quirks Mode.

                          2 elements
                          Document in the DOM tree Mode URL
                          document Quirks Mode https://td.doubleclick.net/td/rul/11073878514?random=1748450606898&cv=11&fst=1748450606898&fmt=3&bg=ffffff&guid=ON&async=1&gtm=45be55r0v9102618875z8833374728za200zb833374728&gcd=13r3r3r3r5l1&dma=0&tag_exp=101509157~102938614~103116026~103130495~103130497~103200004~103233427~103252644~103252646~104481633~104481635&ptag_exp=101509157~103116026~103130498~103130500~103200004~103211513~103233427~103252644~103252646~104481633~104481635&u_w=2560&u_h=1440&url=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&ref=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&hn=www.googleadservices.com&frm=0&tiba=Cineversity%20%7C%20Hands-on%20with%20Maxon%3A%20Introduction%20to%20Redshift&did=dMWZhNz&gdid=dMWZhNz&npa=0&us_privacy=1---&pscdl=noapi&auid=811362477.1746216845&uaa=arm&uab=64&uafvl=Chromium%3B136.0.7103.114%7CGoogle%2520Chrome%3B136.0.7103.114%7CNot.A%252FBrand%3B99.0.0.0&uamb=0&uam=&uap=macOS&uapv=15.5.0&uaw=0&fledge=1&_tu=CA&data=event%3Dgtag.config
                          document Quirks Mode https://td.doubleclick.net/td/rul/11263077692?random=1748450606926&cv=11&fst=1748450606926&fmt=3&bg=ffffff&guid=ON&async=1&gtm=45be55r0v9134896917z8833374728za200zb833374728&gcd=13r3r3r3r5l1&dma=0&tag_exp=101509157~103116026~103130495~103130497~103200004~103211513~103233427~103252644~103252646~104481633~104481635&ptag_exp=101509157~103116026~103130498~103130500~103200004~103211513~103233427~103252644~103252646~104481633~104481635&u_w=2560&u_h=1440&url=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&ref=https%3A%2F%2Fcineversity.maxon.net%2Fen%2Fseries%2Fhands-on-with-maxon-introduction-to-redshift%3Ftutorial%3Dhands-on-with-maxon-introduction-to-redshift-part-1-getting-started-in-redshift&hn=www.googleadservices.com&frm=0&tiba=Cineversity%20%7C%20Hands-on%20with%20Maxon%3A%20Introduction%20to%20Redshift&did=dMWZhNz&gdid=dMWZhNz&npa=0&us_privacy=1---&pscdl=noapi&auid=811362477.1746216845&uaa=arm&uab=64&uafvl=Chromium%3B136.0.7103.114%7CGoogle%2520Chrome%3B136.0.7103.114%7CNot.A%252FBrand%3B99.0.0.0&uamb=0&uam=&uap=macOS&uapv=15.5.0&uaw=0&fledge=1&_tu=CA&data=event%3Dgtag.config
                          Learn more: Document compatibility mode

                          The Learn more link above points to: https://developer.chrome.com/docs/lighthouse/best-practices/doctype?utm_source=devtools&utm_campaign=stable

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                          • S
                            sense-sick last edited by about 19 hours ago

                            The page shows:
                            500
                            Failed to fetch dynamically imported module: https://cineversity.maxon.net/_nuxt/CqAqap2F.js

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