Cineversity Error 500 in USA on certain ISPs
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When will this issue be resolved? Clearly there is a link break on Maxon's server side. I'm trying to find rope and rigid body tutorials and there's not much on youtube. I believe there are some good tutorials on Cineversity. I used to be able to access Cineversity without issue but now, nothing will load.
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Hey CSpill, I am the one who reported it. I am in the southeast USA. Please pass on as much of your situation to the support staff at Maxon. Perhaps if they discover others who have reported the issue, they can narrow it down. I have been getting help, but it still hasn’t worked completely.
I did find a work-around. If I use the Firefox web browser, the site loads fine. I have many theories, and have shared them with support, so hopefully they will be able to figure it out.
Try Firefox, it may work in the meantime. -
Hi Appointment-insect!
Thank you so incredibly much for reaching out and letting me know about Firefox! It indeed works using Firefox. I had tried on Edge and Chrome and didn't work on either browser. I am located in Atlanta. This is all very strange but I so appreciate your help! -
I am in Atlanta as well and having the same issues. Chrome is my primary browser, and I have tried edge as well but same 500 error. Any idea on the progress of addressing this issue? Thank you
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@slange64
Appointment-insect said that Firefox works and it appears to do the trick. -
@cspill13 Thank you. Not the ideal solution but okay. Hopefully, they will address the issue on the other apps.
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Thank you, everyone, yes, please share details.
I just checked with IT, no news. Sorry for the trouble.
All the best
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One of the challenges from support was that they only had my support ticket on this subject. While I tested on countless systems/networks, they could not reproduce the problem. When I sent several videos of me asking completely random people to try on their network, I think they had a starting point. I say this so affected users will actually open a support ticket and let them know as much as possible about browser/ISP, etc. I know IT can be tough, so perhaps this will help.
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Thanks for your effort, appointment insect,
The more data, the better. A note to your ISP might be good as well, besides knowing that the cache was cleared and if that changed anything. While some data share so far disagrees with the usefulness of clearing chae in this case)
Using Firefox and getting different results might indicate that the problem is perhaps more local than expected. I'm far from being an IT specialist, so I share only what I get from others.
All the best
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Same issue here in Birminham, Alabama. I can't access Cineversity from my office or home. I submitted a customer support ticket and followed their suggestions: Deleted Cached files and history (Chrome), tried using Microsoft Edge, tried using my Mobile, to no avail. I installed Firefox and the issue was resolved. I hope this helps to narrow down the culprit.
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Thank you, writer-driver.
Fingers crossed that is soon history.
Have a great weekend
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@slange64 I'm in Atlanta as well and I'm receiving the same 500 network error on AT&T Fiber Connection.
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@Dr-Sassi attached are error codes shown in Chrome
If image didn't upload correctly here are the errors
Error Code: (text replaced with a txt file)
https://projectfiles.maxon.net/Cineversity_Forum_Support/2025_PROJECTS_DRS/20250505_Sense-Sick_Error_500.txt.zip -
Quick note, I downloaded Firefox web browser and everything is loading so far.
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Yes, this is the exact issue I have. However, may have narrowed it down to a smaller .js file and that file not having their MIME-Type set. All of the other scripts have a proper MIME, but this one does not:
I see errors in 3 .js files:
CyjJQS-n.js
DcQYf4Dz.js (MIME TYPE is not listed under Chrome/Safari. But in Firefox it is shown as Text/javascript)
B_4WZ4t6.jsThis is exactly the error I see here in SC.
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Thank you for the ongoing support!
Sorry that this is needed at all.
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Also receiving this error in South Carolina. iMac Pro running Safari. Trying to access this tutorial on how to set up team render https://cineversity.maxon.net/en/series/cinema_4d_team_render?tutorial=cinema_4d_team_render_part_01_basic_introduction
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Thank you, Brickbrock, and anyone shared so far.
I will check on Tuesday with IT (we have a holiday tomorrow here)
Enjoy your weekend!
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@appointment-insect !! Same, I am on the East-side and I get a white blank page everytime I click Cineversity
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Firefox browser will work as Maxon troubleshoots.
Dr. Sassi, the biggest issue for me as I was working with Support Team was that they couldn’t see anyone else having the problem, and that they couldn’t reproduce the error. Please let them know about these other reports from the eastern USA. Perhaps they will narrow it down.
