Hi Eric Siegel,
I went through all eleven reports/tickets. As far as I could, I have tried to recreate the setups; some had files redacted (an NDA was mentioned), so I couldn't.
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Two things stand out: your reports are clear and fair, and the tech support replies mirror that. Thank you for staying so professional. With your long-time expertise in this field, it might be second nature for you anyway to work on that high level. Nevertheless, thank you.
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The common message I found was that the Tech Support team did everything they could to move it forward to the developers and shared as much information as they were able to.
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The common ground here is that both sides understand what is needed, wanted, or possible (which doesn't mean they agree or consider it favorable), but some things are not moving forward.
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That bugs me that more tickets get the attention is a common practice, but keeping something for too long is not cool, I get that.
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OFFTOPIC (Regarding File Preview)
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With anything below, I might mention things that you already know, and you might roll your eyes at me for even bringing it up. I have seen your website, and I have no derogatory thoughts on my mind here; if that comes across as such, I apologize, as that was not my intention.
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As I mentioned, I went through some of the steps, but I was unable to reproduce the user Data/take problem; it worked fine. [2026.0/Mac]
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The Height in the Text parameter does not match the Coordinates Size numbers manager; there, I found an answer that could have cleared the situation. My perspective is that one shows the object's dimensions, the other the type height.
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The Watermark is annoying, and nope, this is not OK.
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The Text in the lower part is cut; I miss the files, sorry, no idea.
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Photoshop Files with adjustment layers; here, I would suggest something different than a decade ago. Color management-based. Whatever you adjust here might not look the same in another colorspace. Wild geusss here here - as I have no examples from the report/ticket. I have been using OpenEXR for over a decade, and if possible, I already work in the final Color Space.
Besides, when I merge layers in Photoshop, they often produce weird things – in Photoshop itself, and that has been the case for a very long time. I've been using Photoshop for in my forth decade now, and I love it, but it has its limits. I wouldn't expect any third-party app using PS files to process large setups better than PS itself—my two cents.
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I haven't found any File Preview mentioned in the Ticket Numbers, but you made your point clearly; some things are delayed for too long.
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I hope that you can see that we care, and my exploration today has shown me that the File-Preview feature has received more attention internally than others. I hope that we find something that will work across platforms and, as much as possible, be backward compatible.
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Thank you very much for your tremendous effort with the ticket numbers.
My best wishes